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COVID-19 Special Assistance FAQs

Frequently asked questions for special assistance passengers travelling through Manchester Airport during the Coronavirus pandemic

Special assistance services

Arrival times

Personal protective equipment and cleaning

Hearing impaired assistance

Social distancing

Hidden disabilities

Last minute assistance

Additional questions

Special assistance services

We are still offering the same service to our guests requiring special assistance. Our teams have received additional training to ensure you feel comfortable and cared for whilst travelling through our airport. To keep you protected we have introduced additional hygiene measures, ensuring all equipment is sanitised both before and after use, and our team have been issued with personal protective equipment to keep both our guests and colleagues safe.

Our teams continue to support guests who require lifting into/out of their seat. Given the close personal proximity of such lifts, we are encouraging the use of the EagleHoist and Pro-Move slings, reducing the amount of physical contact. Our team have been issued with personal protective equipment to keep both our guests and colleagues safe.

Arrival times

There is no requirement to arrive for your flight any differently than normal, as a general guide, you will need to have checked in and be ready to go through security at least 2 hours before your flight departure time.

Personal protective equipment and cleaning

All colleagues are required to wear face coverings at all times and practice good hand hygiene. Whilst assisting a guest requiring support into/out of their seat, our colleagues are also required to wear an apron and gloves.

Complimentary hand sanitiser is readily available across the site, including at our reception points for assistance. Hand sanitiser is also available for purchase along with face coverings from our vending machines and retail outlets.

Wheelchairs are cleaned both before and after use. This process includes the cleaning of the seat, armrests and handles. Additionally, wheelchairs are sanitised every 21 days with a long lasting treatment which protects against Covid-19.

Hearing impaired assistance

Colleagues are able to remove their mask to support a guest who relies on lip reading. We also have face shields available as an alternative.

Social distancing

Our teams will encourage social distancing within our reception areas. For this reason, during peak times we may have to limit seating to one guest and one fellow traveller. It is a requirement that face masks be worn in the reception areas unless you have a specific exemption.

Hidden disabilities

The hidden disability lanyards are still available from our Special Assistance receptions in Terminal 1 Check-In A, Terminal 1 Check-In B, Terminal 1 Airside, T3 Check-In and T3 Airside.

Last minute assistance

We understand plans change and therefore should this happen, our team will be available to assist. If you have at least 48 hours' advance notice of any changes, we ask that you request assistance via your airline so this can be pre-booked for you.

Additional questions

Our Special Assistance service provider ABM Aviation have set up a dedicated email address should you have any further questions or reservations about travelling through Manchester Airport.

emailusforconfidence@abm.com

Alternatively, you can contact Manchester Airport directly via our ‘Chat to Manny’ feature or through our Contact Us pages.

Need help with something?

Don't worry, speak to our chatbot Manny. Here to help 24 hours a day, 7 days a week.

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