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Special Assistance at Manchester Airport

Facilities and services for those requiring special assistance at the airport

Departing

Assistance at the airport

Assistance Dogs

We welcome customers and their Assistance Dogs. Find more information on Assistance Dogs here. 

Getting around the airport with DisabledGo

DisabledGo and Manchester Airport have worked in collaboration to create a detailed guide to assist you in getting around the airport. 

Please select the individual areas of interest here.

Hidden Disabilities

We are working on ways to identify how we can improve the airport experience for our vulnerable passengers who may not want to share details of their hidden disabilities or use our assistance service.

If this applies to you or someone you're travelling with, we can offer you a special lanyard to wear on your journey through our airport. This will identify you to staff as someone who may need additional support or understanding. Our staff have been specially trained to recognise the lanyards and act accordingly. Please note this lanyard permits access to our family and priority lanes at security as well as the use of our special assistance lanes at the UK Border on arrival in to Manchester Airport.

To pick up a lanyard at Manchester, please go to one of our Assistance Reception areas. These are available within our Check-in halls in Terminal 1 A and B, Terminal 2 and Terminal 3. We will be happy to give you a lanyard, even if you haven't requested or need special assistance.

Security

Our Aviation Security Officers have all received Disability Awareness training ensuring they are aware of sensitivities regarding disabilities. We have private search areas available in all Security Search Areas. Where required, our Aviation Security Officers will provide walking aids to assist passengers through the Archway Metal Detector (AMD). Seating is also available close to the AMD in the search area.

Should you need to take liquid medication in your hand luggage, this will be screened using specific equipment. Please declare any medication to our Aviation Security Officers at the baggage x-ray load area when placing your items into the trays provided.

Facilities for Special Assistance

Changing Places

Changing Places are a locked facility that provides more space than a normal accessible toilet, to allow adequate room for the additional equipment required, as below, and carers to be present to aid the user. This facility is for severely disabled people, including those with profound and multiple learning disabilities.

Eaglehoist

Manchester Airport and OCS are pleased to offer Haycomp’s Eagle 2 Hoist. This hoist is designed to improve the service, safety and accessibility for passengers with reduced mobility (PRM’s) and forms part of Manchester Airport’s commitment to improving the services offered to our passengers.

The hoist can be pre-booked (subject to availability) and should be pre-booked at least 48 hours before travel. All requests to utilise the hoist should be made in writing to manair.eaglehoist@ocs.co.uk. Please provide the following information: customer name and contact details, date of travel and flight details, passenger’s height and approximate weight and whether you have used the service before?

Breastfeeding Room

The breastfeeding facility is located in Terminal 1 Departure Lounge and allows four mothers to use the room at any one time.  Please note this facility is for breastfeeding mothers only, and if they are travelling alone their young children may accompany them.  Opposite the facility is a Children’s TV Zone, so partners and children can comfortably make use of this area whilst waiting.  The facility also has electrical points to enable electric pumps to be used. 

There is a baby change facility nearby and food warming facilities are available within the restaurants.