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Special Assistance at Manchester Airport

Facilities and services for those requiring special assistance at the airport

Assistance at the airport

If you’ve booked assistance with your airline, please visit the Assistance Reception Desk, which is in the check-in hall in each terminal. Alternatively if you need assistance from your vehicle or public transport there are assistance call points in these locations and a member of the team will be happy to come and assist you.

Once you’ve registered at the Reception Desk you’ll be given the option to be assisted to the check-in desks or make your own way there if you prefer. Following this, our team can assist you through security and into the departure lounge where there is a central reception desk where you can wait for your flight or arrange to meet the assistance team for boarding. Once it’s time for boarding, the assistance team will ascertain your needs and assist you to board the aircraft in the most suitable way for you.

Assistance Dogs

We welcome customers and their Assistance Dogs. Find more information on Assistance Dogs here. 

Getting around the airport with AccessAble.

AccessAble and Manchester Airport have worked in collaboration to create a detailed guide to assist you in getting around the airport. 

Please select the individual areas of interest here.

AccessAble have launched a brand new mobile App which aims to transform the quality and availability of accessibility information. The App is available free for IoS and Android; users can create a profile, save their favourites and set their own preferences using AccessAble’s Accessibility Symbols.

The app contains all of AccessAble’s guides for Manchester Airport and is useful when moving around the airport on the go.

Security

Our Aviation Security Officers have all received Disability Awareness training ensuring they are aware of sensitivities regarding disabilities. We have private search areas available in all Security Search Areas. Where required, our Aviation Security Officers will provide walking aids to assist passengers through the Archway Metal Detector (AMD). Seating is also available close to the AMD in the search area.

Should you need to take liquid medication in your hand luggage, this will be screened using specific equipment. Please declare any medication to our Aviation Security Officers at the baggage x-ray load area when placing your items into the trays provided.

Click here for more information on security.

Facilities for Special Assistance

Assistance Available

In partnership with our service provider, we are able to offer as much or as little assistance as you require to travel through the airport to/from your flight.

Once you have booked assistance with your airline our service provider will receive notification of your request, on arrival at the airport our teams will be expecting you and you will be able to register your arrival at the airport at one of the reception points located in each terminal check-in area or at one of the help points in the car parks or Station if you arrive at the airport this way.

Our teams will be able to assist you through all or part of your journey depending on your preference, you’ll be able to discuss this with them at the time.

Once at the boarding gate our team will either be able to assist you via the airbridge onto the aircraft or provide a high lift if the flight is being boarded by steps.

On arrival our team will meet you at the aircraft and assist you all the way through the airport if you require.

Eaglehoist

Manchester Airport and ABM Aviation are pleased to offer Haycomp’s Eagle 2 Hoist. This hoist is designed to improve the service, safety and accessibility for passengers with reduced mobility (PRM’s) and forms part of Manchester Airport’s commitment to improving the services offered to our passengers.

The hoist can be pre-booked (subject to availability) and should be pre-booked at least 48 hours before travel. All requests to utilise the hoist should be made in writing to Eagle.hoist@abm.com. Please provide the following information: customer name and contact details, date of travel and flight details, passenger’s height and approximate weight and whether you have used the service before.

Changing Places

Changing Places are a locked facility that provides more space than a normal accessible toilet, to allow adequate room for the additional equipment required, as below, and carers to be present to aid the user. This facility is for severely disabled people, including those with profound and multiple learning disabilities.

Who should use this facility?

Severely disabled people, including those with profound and multiple learning disabilities have access to these facilities to meet their needs. 

What equipment is provided in the Manchester Airport Changing Places?

  • Overhead full room coverage hoist system (IMPORTANT: Sling not provided see additional notes)
  • Mobile hydraulic height adjustable changing bench
  • Wide tear off paper dispenser
  • Privacy screen
  • Peninsular conventional close coupled WC with grab rails and support arms
  • Electrical height adjustable sink

Where will customers find the facilities?

There is a facility in each terminal; all are located air-side within the departure lounge.

Hoists and Sling Compatibility Guideline

Manchester Airport does not provide slings and we advise customers to bring their own sling with them to enable them to use the facility. Manchester Airport’s facility uses a hoist system where loop fastening slings are compatible. The hoist system should not be operated with keyhole style clip slings. Users are advised to always check the sling before use for any damage including fraying, holes, tears and stitching.

Customers should return the hoist it to the charging point after use so that the next person will be able to use.

Weight Limits

  • Basin - 100kgs 
  • Bench - 190kgs
  • Hoist - 200kgs

Sling safe working load 31 stone.

Important reminder to users

  • This is an unmanned facility and users must satisfy themselves as to its suitability prior to use
  • Manchester Airport do not provide slings
  • The equipment has weight limits
  • Remember it is the responsibility of the user and/or the carers to facilitate the use of the facility and its equipment.
  • Please return the hoist to the charging point after use so that the next person will be able to use.
  • Please leave the room as you would like to find it. If the room requires attention please use the courtesy phone to inform us.
  • There is a courtesy phone located outside each of the Changing Place facilities. Simply lift the receiver and dial 2135 to receive the pin code to enter. There will be someone available to answer your call 24 hours a day, 365 days a year
  • Contact 0808 168 6222, or dial 100 if on the Manchester Airport Site if you have any queries prior to use.

The Sunflower Room

The Sunflower Room in Terminal 1 is to aid Special Assistance Guests who need to break away from the noise, bright lights and crowds of the main Departure Lounge to help them relax and feel calm in a quieter environment.

Guests who require use of the room will be guided here as part of the Special Assistance Service.