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Performance

We aim to be transparent in showing our customers how our PRM Assistance Service performs against our published Service Level Standards.

Performance

View our Service Standards Performance below, highlighting our performance in relation to standards we expect to meet in terms of pre-booked and non-pre booked special assistance when travelling through the airport. 

PRM Service Standards Results April 18 - Sep 18

PRM Service Standards Results Oct 17 - Mar 18

PRM Service Standards Results Apr 17 - Sep 17

PRM Service Standards Results Oct 16 - Mar 17

 

See our MAN Performance Improvement Plan.