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Performance

We aim to be transparent in showing our customers how our PRM Assistance Service performs against our published Service Level Standards.

Performance

View our Service Standards Performance below, highlighting our performance in relation to standards we expect to meet in terms of pre-booked and non-pre booked special assistance when travelling through the airport. 

PRM Service Standards Results Oct 19 – Mar 20

PRM Service Standards Results Apr 19 – Sep 19

PRM Service Standards Results Oct 18 - Mar 19

PRM Service Standards Results April 18 - Sep 18

 

See our MAN Performance Improvement Plan.