Passenger Information - Security guidance for passengers travelling over Easter. Find out more.  

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Performance

We aim to be transparent in showing our customers how our PRM Assistance Service performs against our published Service Level Standards.

York

View our Service Standards Performance below, highlighting our performance in relation to standards we expect to meet in terms of pre-booked and non-pre booked assistance when travelling through the airport. 

PRM Service Standards Results Oct 22 - Mar 23

PRM Service Standards Results Apr 22 - Sep 22

PRM Service Standards Results Apr 20 – Sept 20

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