Lost Property

Lost luggage

The Manchester Airport Lost Property service is provided by Luggage-Point. All items brought to Luggage-Point are stored securely and logged into its online Lost Property search engine at www.airport-lostproperty.com. If your luggage was left on the plane, please contact your airline (see details in table below).

Repatriation fee: each item processed as lost property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply. Repatriation options - if an item is claimed, but can’t be collected in person, the following options are available:

1. Nominated collection – if you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.
2. Shipping – if collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through its Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3. Storage – if collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in its secure storage facilities for a period of up to 42 days until collection can be arranged.

Please click here to see details of Luggage-Point's storage service. Location: Luggage-Point Airport Services desk, Terminals 1, 2 and 3. Opening hours:

• Terminal 1: 04.00-23.00
• Terminal 2: 04.00-20.00
• Terminal 3: 04.00-20.00

Telephone: 0330 223 0893

Email: manchester@luggage-point.co.uk

Please note: *(prescription drugs are exempt from charge) **(items collected within 2 hours of being processed are subject to a £2 administration fee only) ***(large items not claimed within 14 days will be subject to a £10 daily storage fee in addition to standard charge)

Luggage not on the carousel?

Please contact your airline or their baggage handling agents. Luggage-Point does not operate this service.

Airline contact information

To identify and track lost or delayed luggage you should call your airline’s handling agent. See below for a list of baggage handling agents for each associated airline: 

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.