Lost Property and Lost Luggage

Information about what to do if your luggage doesn't arrive on the carousel or if you've lost something at the airport

Whether your luggage hasn't arrived on the carousel, or you've lost something in the terminal, here's what to do.

What to do if you've lost something

Lost something in the terminal?

For items lost inside the terminal building please register your item lost via the online form below:

Register your Item Lost - Online Form

To be re-united with a lost item you must register your item lost via the online form. Please note that it can take at least 24 hours and up to 120 hours for items of lost property to be processed, depending on where and when the item was lost.

You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service.

Terminal 1

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.

Opening hours: Terminal 1: 06:00 – 18:00

Terminal 3

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 3 (opposite check in desk 61 in Zone A).

Opening hours: Terminal 3: 09:00 – 17:00

Luggage not on the carousel?

To identify and track luggage that has been lost or delayed after your flight you should call your airline's handling agent. See below for a list of baggage handling agents for each airline operating from Manchester.

Airline	Handling agent	Contact Number*
Aer Lingus	Menzies	0330 660 0814
Air France	Menzies	0207 660 0337
Air Malta	Swissport	0330 094 8861
Air Transat	Swissport	0330 094 8861
American Airlines	AA	0800 535 5225
Aurigny Air Services	Menzies	0344 493 0785
Austrian Airlines	Dnata	0330 094 8861
British Airways	Menzies	0344 493 0785
Cathay Pacific	Dnata	0330 094 8861
EasyJet	DHL	0330 094 8861
El Al	Swissport	0330 094 8861
Emirates	Dnata	0344 800 6529
Ethiopian Airlines	Swissport	0330 094 8861
Etihad	Swissport	0330 094 8861
Finnair	Swissport	0330 094 8861
Iberia Express	Menzies	0344 493 0785
Jet2	Jet2	0330 660 0815
KLM	Menzies	0207 660 0293
Logan Air	Menzies	0113 396 8021
Lufthansa	Dnata	0371 945 9124
Norwegian	Stobart Aviation	0151 495 9300
Oman Air	Swissport	0330 094 8861
Pakistan	Swissport	0330 094 8861
Pegasus	Swissport	0330 094 8861
Qatar	dnata	0330 094 8861
Royal Air Maroc	Swissport	0330 094 8861
Ryanair	Swissport	07714954205
SAS	Stobart Aviation	0151 495 9300
Singapore	Swissport	0330 094 8861
Swiss	dnata	0371 945 9124
Titan Airways	Menzies	0344 493 0785
TUI	Swissport	0330 094 8861
Turkish Airlines	Swissport	0330 094 8861
United Airlines	Swissport	0330 094 8861
Virgin	Swissport	0344 209 7304
Vueling Airlines	Menzies	0344 493 0785

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.

Left something on board a plane?

If you've left something on board a plane on arrival at Manchester please register your item lost using the online form below.

For items lost on Qatar Airways & Brussels Airlines flights, please contact the airline directly.

Register your Item Lost - Online Form

You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service.

If Excess Baggage Company is unable to locate your item you should contact your airline directly.

Terminal 1

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.

Opening hours: Terminal 1: 06:00 – 18:00

Terminal 3

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 3 (opposite check in desk 61 in Zone A).

Opening hours: Terminal 3: 09:00 – 17:00

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