Lost Property and Lost Luggage

Information about what to do if your luggage doesn't arrive on the carousel or if you've lost something at the airport

Lost property image

Whether your luggage hasn't arrived on the carousel, or you've lost something in the terminal, here's what to do.

What to do if you've lost something

For items lost inside the terminal building please register your item lost via the online form below:

Register your Item Lost - Online Form

To be re-united with a lost item you must register your item lost via the online form. Please note that it can take at least 24 hours and up to 120 hours  72 hours for items of lost property to be processed, depending on where and when the item was lost.

You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service.

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.

Opening hours: Terminal 1:  06:00 – 18:00

To identify and track luggage that has been lost or delayed after your flight you should call your airline's handling agent. See below for a list of baggage handling agents for each airline operating from Manchester.

Airline

Handling agent

Contact Number*

Aer Lingus

Menzies

0330 660 0814

Air France

Menzies

0207 660 0337

Air Malta

Swissport

0330 094 8861

Air Transat

Swissport

0330 094 8861

American Airlines

AA

0800 535 5225

Aurigny Air Services

Stobart Aviation

0151 495 9300

Austrian Airlines

Dnata

0330 094 8861

British Airways

Menzies

0344 493 0785

Cathay Pacific

Dnata

0330 094 8861

EasyJet

DHL

0330 094 8861

El Al

Swissport

0330 094 8861

Emirates

Dnata

0344 800 6529

Ethiopian Airlines

Swissport

0330 094 8861

Etihad

Swissport

0330 094 8861

Finnair

Swissport

0330 094 8861

Iberia Express

Menzies

0344 493 0785

Jet2

Jet2

0330 660 0815

KLM

Menzies

0207 660 0293

Logan Air

Menzies

0113 396 8021

Lufthansa

Dnata

0371 945 9124

Norwegian

Stobart Aviation

0151 495 9300

Oman Air

Swissport

0330 094 8861

Pakistan

Swissport

0330 094 8861

Pegasus

Swissport

0330 094 8861

Qatar

dnata

0330 094 8861

Royal Air Maroc

Swissport

0330 094 8861

Ryanair

Swissport

07714954205

SAS

Stobart Aviation

0151 495 9300

Singapore

Swissport

0330 094 8861

Swiss

dnata

0371 945 9124

Titan Airways

Menzies

0344 493 0785

TUI

Swissport

0330 094 8861

Turkish Airlines

Swissport

0330 094 8861

United Airlines

Swissport

0330 094 8861

Virgin 

Swissport

0330 094 8861

Vueling Airlines

Menzies

0344 493 0785

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.

If you've left something on board a plane on arrival at Manchester please register your item lost using the online form below.

For items lost on Ryanair, Qatar Airways & Brussels Airlines flights, please contact the airline directly.

Register your Item Lost - Online Form

To be re-united with a lost item you must register your item lost via the online form. Please note that it can take at least 24 hours and up to 120  hours for items of lost property to be processed, depending on when and where the item was lost.

You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service. 

If Excess Baggage Company is unable to locate your item you should contact your airline directly.

Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.

Opening hours: Terminal 1:  06:00 – 18:00