Lost Property

Lost luggage

Luggage not on the carousel?

Please contact your airline or their baggage handling agents.

Airline contact information

To identify and track lost or delayed luggage you should call your airline’s handling agent. See below for a list of baggage handling agents for each associated airline: 

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.

Lost property

The Manchester Airport Lost Property service is provided by Excess Baggage. All items brought to Excess Baggage are stored securely and logged into its online Lost Property search engine at https://www.lostproperty.org/. If your luggage was left on the plane, please contact your airline (see details in the table above).

Repatriation fee: each item processed as lost property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge will apply. Repatriation options - if an item is claimed, but can’t be collected in person, the following options are available:

1. Nominated collection – if you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence) so that we can authorise the release of your item to that person.
2. Shipping – if collection can’t be arranged, Excess Baggage can send positively identified item(s) to any address through its Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
3. Storage – if collection and shipping are not the options for you, Excess Baggage can store your lost item(s) in its secure storage facilities

Location: Excess Baggage Lost Property & Left Luggage desk, Terminals 1, 2 and 3.

Opening hours:

Terminal 1: 0400-2300
Terminal 2: 0400-2300
Terminal 3: 0400-2300

Email: 

Terminal 1 - manchester.t1@excess-baggage.com

Terminal 2 - manchester.t2@excess-baggage.com

Terminal 3 - manchester.t3@excess-baggage.com       

Please Note:  *(Prescription drugs are exempt from charge)  **(Items collected within 30 minutes of being processed are exempt from charge)  ***(Large items not collected within 14 days of being claimed will be subject to a £10 daily storage fee in addition to standard charge)