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Lost Property

Information about what to do if you've lost your luggage

Lost Property

Lost luggage

Luggage not on the carousel?

Please contact your airline or their baggage handling agents.

Airline contact information

To identify and track lost or delayed luggage you should call your airline’s handling agent. See below for a list of baggage handling agents for each associated airline: 

Airline Handling agent Contact number*
Aer Lingus Menzies 0330 660 0814
Air France Menzies 0113 396 8021
Air Malta Swissport 0161 425 0222
Air Transat Swissport 0161 425 0222
American Airlines AA 0800 535 5225
Aurigny Air Services Menzies 0330 660 0814
Austrian Airlines Swissport 0161 425 0222
British Airways Menzies 0344 493 0785
Cathay Pacific Dnata 0344 800 6529
Delta Airlines  Swissport 0161 425 0222
Easyjet Menzies 0330 660 0814
Emirates Dnata 0344 800 6529
Etihad Swissport 0161 425 0222
Finnair Swissport 0161 425 0222
Flybe Airline Services 0330 660 0814
Iberia Express Menzies 0344 493 0785
Jet Airways Premiere Handling 0803 924 3333
Jet2 Jet2 0330 660 0815
KLM Menzies 0113 396 8021
Logan Air Premier Handling 0161 425 0222
Lufthansa Dnata 0371 945 9124
Oman Air Swissport  0161 425 0222
Pakistan  Swissport 0161 425 0222
Pegasus Swissport 0161 425 0222
Qatar Swissport 0161 425 0222
Royal Air Maroc Swissport  0161 425 0222
Ryanair Swissport 0161 425 0222
SAS Swissport 0161 425 0222
Singapore Swissport 0161 425 0222
Swiss Swissport 0161 425 0222
Thomas Cook Airlines Aviator 0161 425 0222
Titan Airways Premier Handling 0161 425 0222
TUI Swissport 0161 425 0222
Turkish Airlines Swissport 0161 425 0222
United Airlines Swissport 0161 425 0222
Virgin  Swissport 0844 209 7304
Vueling Airlines Menzies 0344 493 0785

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.

Lost property

Have you lost something at the airport?

The Manchester Airport Lost Property service is provided by Luggage-Point. All items brought to Luggage-Point are stored securely and logged into its online Lost Property search engine at www.airport-lostproperty.com. If your luggage was left on the plane, please contact your airline (see details in table above).

Repatriation fee: each item processed as lost property is thoroughly checked and vetted to try and locate contact information for the rightful owner. As a result, a storage and administration charge may apply. Repatriation options - if an item is claimed, but can’t be collected in person, the following options are available:

  1. Nominated collection – if you can arrange for a friend or relative to pick up your lost item(s), let us know who they are and when they will be arriving. They will also need to provide us with a form of ID (passport/driver’s licence), so that we can authorise the release of your item to that person.
  2. Shipping – if collection can’t be arranged, Luggage-Point can send positively identified item(s) to any address through its Shipping & Courier service. Items can be sent to you, home or abroad, subject to the relevant retrieval charge plus applicable shipping costs.
  3. Storage – if collection and shipping are not the options for you, Luggage-Point can store your lost item(s) in its secure storage facilities for a period of up to 42 days until collection can be arranged.

Please click here to see details of Luggage-Point's storage service.

Location: Luggage-Point Airport Services desk, Terminals 1, 2 and 3.

Opening hours:

Summer Opening Hours (Apr-Oct): 

Terminal 1: 0400-2200
Terminal 2: 0400-2000
Terminal 3: 0400-2000

Winter Opening Hours (Nov-Mar)

Terminal 1: 0400-2200
Terminal 2: 0400-1900
Terminal 3: 0400-1900

Telephone: 0330 223 0893

Email: manchester@luggage-point.co.uk

Please Note:  *(Prescription drugs are exempt from charge)  **(Items collected within 30 minutes of being processed are exempt from charge)  ***(Large items not collected within 14 days of being claimed will be subject to a £10 daily storage fee in addition to standard charge)