We welcome customers and their Assistance Dogs.
Please note that the only dogs we permit in our terminal buildings are Assistance Dogs.
Assistance dogs are allowed into the terminal building and may travel on aircraft providing they comply with the Pets Passport Scheme. You must inform your airline or travel agent prior to travel so they can make any necessary arrangements. For further advice on flying with your assistance dog please visit: www.guidedogs.org.uk or www.caa.co.uk.
Assistance Dog Relief areas are available in all terminals. Our Assisted Travel team will be able to assist on the day.
Please note that the only dogs we permit in our terminal buildings are Assistance Dogs.
In order to leave or enter the UK, the Assistance Dog must be:
Micro-chipped
Vaccinated
Blood tested
Treated against ticks and worms
Issued with an EU passport or a third country veterinary certificate
Travelling on an approved route.
It is important that you make your airline aware you are travelling with your Assistance Dog at least 48 hours before travel.
When travelling from Manchester Airport, our service partner will ensure all requirements are met to ensure you and your Assistance Dog are able to travel.
On getting to the airport, you should attend the Reception Point for Assistance. Here our service partner will:
Check you have a valid booking.
Check the route is approved.
Check the Pet Passport or third country veterinary certificate.
Scan the Microchip.
Check the dog's Vaccinations.
Once all the checks are complete, our service partner will assist you to the check-in desk to complete any necessary check-in processes that may apply to your particular airline. From here you will be assisted through the dedicated Assistance lane at Security and onwards into the Departure Lounge. Our Customer Care Assistants will ensure you and your Assistance Dog are comfortable and provide any assistance as necessary.
Your airline should have already made our Assisted Travel service partner aware of your arrival in to Manchester Airport, providing them with information including;
Your name
Flight Number
Pet Passport or third country veterinary certificate details
Microchip number
Vaccination details
Our service provider will meet your aircraft on arrival. We kindly request that you and your Assistance Dog remain onboard until general disembarkation has concluded. This will allow the Customer Care Agent to then complete checks on all documentation and check you Assistance Dog’s microchip.
You and your Assistance Dog will then be assisted through Immigration, onwards to the baggage reclaim hall and given assistance from this point in line with your requirements.