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Once your aircraft has landed and arrived at the gate, your luggage will be unloaded by your airline’s handling agent. These are separate companies, arranged by your airline, with responsibility for getting your luggage from the check-in desk to the plane, and from the plane to the baggage carousel.
Before collecting your baggage, you’ll need to go through Passport Control (unless you’ve arrived on a flight from elsewhere in the UK or from Ireland). You should therefore make sure that your passport, money, and any other important documents or medication are packed in your hand luggage.
The baggage reclaim area is immediately after Passport Control. You’ll see that there are several baggage carousels; check the information screens to see which carousel the luggage from your flight will be loaded onto.
While you’re waiting at the carousel for your luggage, please stand well back behind the line, and avoid blocking access to the carousel. You must never climb onto the carousel itself. Luggage trollies are available in the baggage reclaim area at a cost of £1, or a €2 coin (non-refundable).
Many suitcases look the same. We recommend adding something which is easy to identify on your case so you can be sure that you’re collecting the right bag.
Responsibility for getting your luggage back to you lies with your airline and their handling agent.
In the first instance, go to the information desk inside the baggage hall to report your lost luggage. If the desk is closed, please contact the handling agent using the phone number below.
To identify and track lost or delayed luggage you should call your airline’s handling agent. See below for a list of baggage handling agents for each associated airline:
|AIRLINE||HANDLING AGENT||CONTACT NUMBER*|
|Aer Lingus||Menzies||0330 660 0814|
|Air France||Menzies||0113 396 8021|
|Air Malta||Swissport||07958 877516|
|Air Transat||Swissport||07958 877516|
|American Airlines||AA||0800 535 5225|
|Aurigny Air Services||Stobart Aviation||0151 495 9300|
|Austrian Airlines||Dnata||0330 094 8861|
|British Airways||Menzies||0344 493 0785|
|Cathay Pacific||Dnata||0330 094 8861|
|EasyJet||DHL||0330 094 8861|
|El Al||Swissport||07958 877516|
|Emirates||Dnata||0344 800 6529|
|Ethiopian Airlines||Swissport||07958 877516|
|Iberia Express||Menzies||0344 493 0785|
|Jet2||Jet2||0330 660 0815|
|KLM||Menzies||0113 396 8021|
|Logan Air||Menzies||0113 396 8021|
|Lufthansa||Dnata||0371 945 9124|
|Norwegian||Stobart Aviation||0151 495 9300|
|Oman Air||Swissport||07958 877516|
|Qatar||dnata||0330 094 8861|
|Royal Air Maroc||Swissport||07958 877516|
|SAS||Stobart Aviation||0151 495 9300|
|Swiss||dnata||0371 945 9124|
0345 601 0932
|Titan Airways||Menzies||0344 493 0785|
|Turkish Airlines||Swissport||07958 877516|
|United Airlines||Swissport||07958 877516|
|Vueling Airlines||Menzies||0344 493 0785|
*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.
Passengers requiring accessibility services will find plenty of help in the baggage reclaim area.