Baggage Reclaim

Information about baggage reclaim at Manchester Airport, and what to do if your luggage is lost or delayed

Baggage reclaim image

Reclaiming your baggage

Once your aircraft has landed and arrived at the gate, your luggage will be unloaded by your airline’s handling agent. These are separate companies, arranged by your airline, with responsibility for getting your luggage from the check-in desk to the plane, and from the plane to the baggage carousel.

Before collecting your baggage, you’ll need to go through Passport Control (unless you’ve arrived on a flight from elsewhere in the UK or from Ireland). You should therefore make sure that your passport, money, and any other important documents or medication are packed in your hand luggage.

The baggage reclaim area is immediately after Passport Control. You’ll see that there are several baggage carousels; check the information screens to see which carousel the luggage from your flight will be loaded onto.

While you’re waiting at the carousel for your luggage, please stand well back behind the line, and avoid blocking access to the carousel. You must never climb onto the carousel itself. Luggage trollies are available in the baggage reclaim area at a cost of £1, or a €2 coin (non-refundable).

Many suitcases look the same. We recommend adding something which is easy to identify on your case so you can be sure that you’re collecting the right bag.

What to do if your luggage is lost or delayed

Responsibility for getting your luggage back to you lies with your airline and their handling agent.

In the first instance, go to the information desk inside the baggage hall to report your lost luggage. If the desk is closed, please contact the handling agent using the phone number below.

Airline handling agent contact details

To identify and track lost or delayed luggage you should call your airline’s handling agent. See below for a list of baggage handling agents for each associated airline: 

Airline

Handling agent

Contact Number*

Aer Lingus

Menzies

0330 660 0814

Air France

Menzies

0113 396 8021

Air Malta

Swissport

0330 094 8861

Air Transat

Swissport

0330 094 8861

American Airlines

AA

0800 535 5225

Aurigny Air Services

Stobart Aviation

0151 495 9300

Austrian Airlines

Dnata

0330 094 8861

British Airways

Menzies

0344 493 0785

Cathay Pacific

Dnata

0330 094 8861

EasyJet

DHL

0330 094 8861

El Al

Swissport

0330 094 8861

Emirates

Dnata

0344 800 6529

Ethiopian Airlines

Swissport

0330 094 8861

Etihad

Swissport

0330 094 8861

Finnair

Swissport

0330 094 8861

Iberia Express

Menzies

0344 493 0785

Jet2

Jet2

0330 660 0815

KLM

Menzies

0113 396 8021

Logan Air

Menzies

0113 396 8021

Lufthansa

Dnata

0371 945 9124

Norwegian

Stobart Aviation

0151 495 9300

Oman Air

Swissport

0330 094 8861

Pakistan

Swissport

0330 094 8861

Pegasus

Swissport

0330 094 8861

Qatar

dnata

0330 094 8861

Royal Air Maroc

Swissport

0330 094 8861

Ryanair

Swissport

0330 094 8861

SAS

Stobart Aviation

0151 495 9300

Singapore

Swissport

0330 094 8861

Swiss

dnata

0371 945 9124

Titan Airways

Menzies

0344 493 0785

TUI

Swissport

0330 094 8861

Turkish Airlines

Swissport

0330 094 8861

United Airlines

Swissport

0330 094 8861

Virgin 

Swissport

0330 094 8861

Vueling Airlines

Menzies

0344 493 0785

*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.

Luggage tips​

  1. Put something on your case to make it unique. This might be a sticker, a brightly-coloured ribbon wrapped around the handle or a personalised luggage strap. Ensure that whatever you choose is securely fastened and won’t come loose or get caught in the conveyor belts used at the airport.

  2. Take a picture of your luggage before you check it in. If it’s lost, your airline’s handling agent will ask you to describe it. Being able to show them a picture increases the chances that it can be found, especially if it’s a case that looks like many others.

  3. Put your name, phone number, flight number and destination on a sheet of paper, then put it inside your case, preferably in an external, unlocked pocket. If your luggage is lost and the label has come off, the airline will be able to reunite you with your bag more easily.

Accessibility

Passengers requiring accessibility services will find plenty of help in the baggage reclaim area.

Find out more about accessibility in Terminal 1 baggage reclaim >

Find out more about accessibility in Terminal 2 baggage reclaim >

Find out more about accessibility in Terminal 3 domestic baggage reclaim >

Find out more about accessibility in Terminal 3 international baggage reclaim >