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Measuring our Success

On an ongoing basis we independently review our impact in the local communities.

Impact Studies

We survey three areas around our site Mobberley/Knutsford Shaw Heath (Cheshire) to the south and west, Wythenshawe to the north and Styal/Heald Green to the west. - Together these three areas constitute a full 360° survey of the communities that neighbour our site. An Impact Study is carried out each year; rotating around the three areas in-turn. 

Working with Councillors

We regularly meet with councillors and elected representatives to brief them on our activities and to understand more about our local communities and how we can get involved. Attendees are asked to rate the event out of four (one being poor and four excellent). In March/April 2019 we have met with 52 Councillors and the overall score for the latest event was 3.9. The two most valued items on the agenda were:

  • Airside tour
  • Planning update

Complainant Feedback

In November 2012 and 2014 we contacted complainants who had contacted us in the preceding six months to ask for their feedback on our service. The pdf report outlines the feedback we received and the actions we will take to improve our service.

Community Recognition

In January 2019 Business in the Community (BiTC) confirmed that Manchester Airport has been awarded the CommunityMark for the third time. The CommunityMark recognises businesses that have an integrated and strategic approach to community investment and are making a measurable difference to communities through their programmes; it is the industry standard of excellence in this area. The assessors were very impressed by our work and by the commitment that we have demonstrated. They said that our application was ‘outstanding’ and that we are ‘living our community values’.

Positive Benefits to Neighbouring Communities

Through the 2018/2019 Financial Year we have marked our 80th Anniversary by combining celebrations with our programme of activities that positively affect those who live in the communities that neighbour our site. Over the 2018/2019 Financial Year 13,200+ young people have benefitted from our education initiatives and 558 Manchester colleagues have delivered 9,270 volunteer hours. Through the year we have planted 80 Oak Trees and donated 7,000 ‘Reach for the Sky’ books to primary school children. We have also shared the benefits of our arts sponsorship with 76 organisations and treated more than 580 over 65s to a meal and entertainment.