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Measuring our Success

On an ongoing basis we independently review our impact in the local communities.

Impact Studies

We survey three areas around our site Mobberley/Knutsford Shaw Heath (Cheshire) to the south and west, Wythenshawe to the north and Styal/Heald Green to the west. - Together these three areas constitute a full 360° survey of the communities that neighbour our site. An Impact Study is carried out each year; rotating around the three areas in-turn. We are keen to know:

Working with Councillors

We regularly meet with councillors and elected representatives to brief them on our activities and to understand more about our local communities and how we can get involved. Attendees are asked to rate the event out of four (one being poor and four excellent). The overall score for the latest event was 3.9. The two most valued items on the agenda were:

  • Airspace changes
  • Environment overview

Complainant Feedback

In November 2012 and 2014 we contacted complainants who had contacted us in the preceding six months to ask for their feedback on our service. The pdf report outlines the feedback we received and the actions we will take to improve our service.

Community Recognition

Business In The Community (BITC) is one of The Prince’s Charities, a group of not-for-profit organisations of which The Prince of Wales is President. Rigorously assessed by independent judges the BITC Index, CommunityMark and Responsible Business Awards are acknowledged as the most respected endorsements of responsible business. In The last few months we have achieved:

  • Annual Index –In May Manchester Airports Group achieved its highest ever score of 97% in the Business In The Community (BITC) Annual Index, earning an outstanding four-star rating for our commitment to acting responsibly to employees, neighbours, customers and suppliers.
  • CommmunityMark –In June Manchester Airport was re-accredited with the CommunityMark, one of just 36 companies nationwide to have attained such recognition.
  • At the Responsible Business Awards 2015 we were national finalists for the ‘The Freshfield Work Inclusion Award’ (for our Airport/Young Persons skills Academies and ‘The School Partnership Award’ (for our partnership with the Manchester Enterprise Academy). We were one of only two companies to be shortlisted for two awards at the Royal Albert Hall in July.

In 2011 for the first time we tested our Community Strategy and programme of initiatives against a national standard and were joint highest new entry in the Business in the Community (BITC) Index published in The Financial Times during June. We were honoured in 2013 to win two prestigious 'Big Tick' awards and four more in 2014.

Positive Benefits to Neighbouring Communities

These awards recognise our work in the community which is so important to our business. Last year we recorded over 7,400 hours by 322 colleagues; these awards recognise their achievements and the positive difference our business makes to our neighbouring communities.

In 2011 our Community Relations Manager Wendy Sinfield was awarded the BITC Leadership for Sustainability Award and in 2012 was named as a Business in the Community Game Changer. We believe that such recognition is further external endorsement of the excellent community programme that we have in place at Manchester; spear headed by Wendy and her Community Relations Team.

At the Bayer/FACE Awards 2013 (reward farmers, growers and other organisations who host school visits or offer educational activities in schools). Our partnership work with Schools in Cheshire and Wythenshawe with FACE (the Farming & Countryside Education, the National Farmers Union and Farm Phil Smallwood in Cheshire was recognised with an award.  

You can find out more about our programme in our Community Review 2017/2018.