Information about what to do if your luggage doesn't arrive on the carousel or if you've lost something at the airport
Whether your luggage hasn't arrived on the carousel, or you've lost something in the terminal, here's what to do.
For items lost inside the terminal building please register your item lost via the online form below:
Register your Item Lost - Online Form
To be re-united with a lost item you must register your item lost via the online form. Please note that it can take at least 24 hours and up to 120 hours for items of lost property to be processed, depending on where and when the item was lost.
You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service.
Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.
Opening hours: Terminal 1: 06:00 – 18:00
To identify and track luggage that has been lost or delayed after your flight you should call your should speak to your airline, contact details can be found on our Flight Operators page.
*Manchester Airport is not aware of the call charges for baggage handling agents so please contact them for the relevant charge.
If you've left something on board a plane on arrival at Manchester please register your item lost using the online form below.
For items lost on Qatar Airways & Brussels Airlines flights, please contact the airline directly.
Register your Item Lost - Online Form
To be re-united with a lost item you must register your item lost via the online form. Please note that it can take at least 24 hours and up to 120 hours for items of lost property to be processed, depending on when and where the item was lost.
You will be contacted if there is a match on the lost property database. You may be asked questions to establish your identity and ownership of the item and there will be a charge for the service.
If Excess Baggage Company is unable to locate your item you should contact your airline directly.
Location: Excess Baggage Company Lost Property & Left Luggage desk in Terminal 1.
Opening hours: Terminal 1: 06:00 – 18:00
