Your accessible airport guide

If you’ve pre-booked assistance, please proceed to our Assisted Travel Reception located in the check-in areas in Terminal 2 and Terminal 3.

For assistance from your vehicle or public transport, you’ll find Assistance Call Points in our car parks, drop-off areas, and at the Ground Transportation Interchange. Our team members are always ready to provide support.

Once you register at the Assisted Travel Reception, you can ask for help to reach the check-in desks or go there on your own.

After completing your bag drop or online check-in, we’ll guide you through security to the departure lounge, where you can shop, dine, and relax at your leisure.

Our Assisted Travel Lounge is conveniently located in the Departure Lounge of Terminal 2 and Terminal 3. Our welcoming staff are ready to assist you during your wait and ensure a smooth journey to your boarding gate.

When it’s time to board, the staff will evaluate your needs to ensure a comfortable boarding experience. If you prefer, explore the lounge areas and proceed to the gate at your convenience.

Assistance Dogs

Assistance Dogs are welcome. Learn more about Assistance Dogs and their guidelines.

Getting around the airport with AccessAble

AccessAble offers detailed access guides to help you get around Manchester Airport.

Accessible quick links

T2 Drop Off | T2 Pick Up | T2 Departure Gates | T3 Express Pick Up

Purple background with a green line art book icon and white text saying "View Detailed Access Guide."

Sunflower Zone - Sensory and quiet Rooms

These calming spaces are designed to provide a comfortable environment for anybody needing to take a moment away from the airport atmosphere in Terminal 2. Rooms 1 and 3 are sensory rooms, while Room 2 is a quiet room. Whether you’re looking to relax, reduce sensory input, or simply recharge these spaces are available to use and do not need to be pre-booked. Locate the zone on our map.

Modern room with white sofas and chairs, a small round table, and a wall mural of a serene forest scene.

Entrance to "Sunflower Zone" with a small white counter and wall displays showing people exploring a forest.

A blue-toned room with modern furniture, a starry ceiling, and a mural of mountains and a pink moon. Ambient lighting creates a calming atmosphere.

Room with a sensory bubble tube, green light reflections on the floor, cosy seating, and a small enclosed nook with blue lighting.

Useful information

Security

Aviation Security Officers are trained to assist and support individuals with disabilities. All Security Search Areas provide private search spaces, along with walking aids and seating to assist passengers through body scanners when required.

For your convenience, you may keep medication, liquids under 100ml, and large electronic items inside your hand luggage during security checks.

If you use British Sign Language, you can explore our helpful videos via the links below for clear guidance on the following:

Discover more tips and detailed guidance on security procedures.

Lost or damaged mobility aids

If your mobility aid is damaged or lost upon arrival, immediately report it to the airline or baggage services before leaving the baggage reclaim area. At Manchester Airport, most airlines rely on Global Baggage Solutions to handle such matters.

If you require a temporary wheelchair to get home, contact the airport staff or the Assisted Travel team. They can help arrange a loan wheelchair, though it may differ from your own.

Try the airport experience

Manchester Airport offers guided pre-travel tours designed to boost confidence for disabled customers and their families. These tours cater to individuals with non-visible disabilities and those with impaired mobility.

Held monthly, each tour accommodates up to two people per group. Priority booking is offered to customers with a valid future flight reservation departing from Manchester Airport.

Visits can be requested for each Wednesday 10:00 - 12:00 or 13:00 - 15:00, subject to availability.

For availability and bookings, email us at TryTheAirportExperience@ManchesterAirport.co.uk.

BSL Interpretation Service

British Sign Language (BSL) users can easily reach out to us through InterpretersLive! service for any pre-travel inquiries or to communicate with airport and airline staff on the day of travel.

This service is available 7 days a week and is completely FREE. Click the button below to access the service now.

Connect to a BSL interpreter

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Airport facilities

From Wi-Fi through to Baby Change areas, discover the fantastic facilities on offer.

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