Before you travel
The best way to have stress-free travel is to plan ahead, research and notify and this will give you peace of mind.
Book assistance when purchasing flight/holiday with your airline/tour operator and give as much detail as possible on what assistance you will require at the airport. Ensure you tell the following people if you have a special requirement:
The agent when booking in person or on online confirmation
The airline in advance of your flight
The Assistance Reception Point in Check-in Hall
The Handling Agent at the gate when called for boarding the flight
The Crew on the flight
You live with your disability every day, this makes you the expert and that means you know exactly what you need and how you and your equipment should be handled. But others may not, so clearly explain what is best for you, to help others understand the best way to assist you.
Thinking about if you need assistance, what level of assistance you require and at what point you will need assistance; ask yourself:
What level of assistance will I need?
Can I walk short distances?
Can I manage steps?
Do I require a lift?
What medication do you need to take and carry with you, and what equipment is required? Don’t just plan for the day of travel - allow for an extra few days in case of delays with luggage. Remember liquid medication require a prescription label and/or a doctors note so that you can carry more than the standard liquid allowance.
Think about how long your flight will be and what you will need to feel comfortable and any medications. Research the airline and what facilities, seating plans and services they can provide.