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If an aircraft made too much noise or flown 'Off Track', we will investigate further and will contact the airline concerned automatically.
More and more people are discovering the benefits of our free self-service investigation service known as WebTrak.
WebTrak lets you:
This service can also be used to log a complaint. Please note that there is a 4-hour delay on the aircraft track data provided via Webtrak; this enables noise/flight plan data to be correlated to the flight.
If you want to know more about the operations of Manchester Airport or perhaps have a specific complaint then please contact our Community Relations Team.
The Community Relations Team provide information and are able to respond to enquiries or complaints you might have. The noise levels and track-keeping of all departing aircraft are continually monitored and so the Team are able to investigate your particular concern. The Team provide information about flight paths and aircraft operations; for example to prospective home-buyers.
Complaint statistics are provided to Airport Management and the Manchester Airport Consultative Committee; a body that represents the experience of those using, living by and working on the site. The Committee is drawn from local Councillors, stakeholders and representative of airlines, travel agents and consumer bodies.
Manchester Airport is committed to maintaining excellent Customer Service reflected in our Corporate Values. We understand that Manchester Airport can sometimes be a noisy and disruptive neighbour and unintentionally our operations can cause concern or disturbance. Complainants can provide a useful resource in understanding common causes of concern. In 2013 the Community Relations Manager presented a procedure for dealing with ‘persistent’ complainers to the Technical Advisory Group of the Manchester Airport Consultative Committee; which was endorsed.
Community Relations team
(Answer phone service - in use during out of office hours and if we are away from the office outreaching)
Freephone 08000 967 967
We hope that our dedicated section of the website for noise provides answers to all the possible questions you may have. However, if you can't find what you're looking for, we'd like to hear from you.