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Requesting Assistance

Requesting assistance and making arrangements before you arrive at Manchester Airport.

You must pre-book your assistance through your airline or travel agent a minimum of 48 hours before your flight

Booking your assistance

If you require any assistance through Manchester Airport, please ensure you arrange this with your airline at least 48 hours before you travel. Your airline or travel agent will take all necessary information from you regarding your assistance and will inform the Special Assistance Team.

Click here for airline contacts for requesting special assistance. 

If you are unable to book your assistance prior to 48 hours before your travel, we will still be able to assist you. On your arrival, please report to the Special Assistance reception points, located in the check-in halls.

Making arrangements before you travel

Electric mobility aids and general mobility equipment

If you are travelling with your own mobility aid you must always try to pre-book this with your airline or travel agent as any failure to do so could result in your mobility aid not being able to travel with you. It is important that the dimensions and weight of the equipment are supplied to your airline or travel agent prior to travel so any necessary arrangements can be made with the handling agent at the airport.

Assistance Dogs

Assistance dogs are allowed into the terminal building and may travel on aircraft providing they comply with the Pets Passport Scheme. You must inform your airline or travel agent prior to travel so they can make any necessary arrangements. For further advice on flying with your assistance dog please visit: www.guidedogs.org.uk or www.caa.co.uk.

We have two assistance dog relief areas at the airport. The first is before security and is located next to the Meet & Greet parking area; please ask a member of the Passenger Services Team if you require any assistance. The second is located after security; if you would like to use this area before your flight please request this from a member of the Passenger Services Team as it requires one of our team to escort you there.