New barrierless system at Drop off and Pick up forecourts. Find out more here.  

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Performance

We aim to be transparent in showing our customers how our PRM Assistance Service performs against our published Service Level Standards.

York

View our Service Standards Performance below, highlighting our performance in relation to standards we expect to meet in terms of pre-booked and non-pre booked assistance when travelling through the airport. 

PRM Service Standards Results Oct 24 - Mar 25

PRM Service Standards Results Apr 24 - Sept 24

PRM Service Standards Results Oct 23 - Mar 24

PRM Service Standards Results Apr 23 - Sep 23

PRM Service Standards Results Oct 22 - Mar 23

PRM Service Standards Results Apr 22 - Sep 22

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