Please provide the following information when contacting our Community Relations team using the number found at the bottom of this page:
The exact time the damage occurred, if known.
The extent and nature of the damage (front, rear or side of property and what damage is visible?).
If you are the property owner, your name, address and telephone number.
If you are not the property owner, the name, address and telephone number of the owner.
Details of the aircraft concerned. If you were not able to make such identification, please supply details of why you think vortex damage was responsible for the incident.
We will then appoint a specialist contractor to inspect and report on your roof. They will usually visit within 72 hours. If you have a valid claim, arrangements will be made for repairs to your roof. If your property falls within the area identified as most at risk; a new roof covering, with a greater resistance to aircraft vortices, may be offered to prevent future issues.
If the damage occurs at night or at the weekend call the Customer Contact Centre (0808 169 7030). When connected ask to speak to the Airfield Duty Manager about the Vortex Repair Scheme. The Duty Manager will contact our assessor for you.