IT services

Manchester Airports Group Information Services Department is committed to each of its customer’s long term business success and we continually strive to deliver the best range of services from implementation through to support. Used by over 200 companies on the Manchester Airport Campus we provide a comprehensive range of products and services as detailed below. If you are interested in any of the services we offer please e-mail us or call us on 0161 489 5005 to discuss your requirements further.

Data Centre Access

MAG have introduced tighter security controls around access to and operation within the Core Data Centres across the group. Please download the Acceptable Usage Policy below and familiarise yourself with the Request for Access process should you require any access to Core Data Centres on-site.

Acceptable Usage Policy

External Access Process

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Networking

The effectiveness of every network often depends on the reliability and scalability of its infrastructure. It should allow you to accommodate expansion and modifications. It should adapt to the dynamics of your business. Our data network has been designed using award-winning switches from Cisco’s premier Catalyst portfolio.

The architecture of the Cisco backbone incorporates industry recognised best practice and is continually being developed to provide 99.99% availability. Supported by a Cisco certified Network Support Team 24x7x365 we can provide peace of mind and the assurance that your business critical services are in good hands.

As the demand for greater bandwidth intensifies and e-commerce expands and evolves, it is essential to design and plan the correct infrastructure with flexible access to critical information. Our highly resilient design currently supports over 5000 end devices and our fibre optic cabling engineers are fully experienced and qualified to ensure your installations are compliant with the latest industry standards. With a combined work experience of over 60 years you can be assured of a comprehensive service.

If you are interested in any of our networking services please email us or call us on 0161 489 5005 to discuss your requirements further.

Networking Services provided include:

• Wireless Networks provide an effective, flexible and convenient approach to data networking. Avoid using excessive unsightly Ethernet cables to connect your computers, Wireless technology can provide all of your networking requirements at a cost effective price. MAG will design and build your Wireless Network, ensuring that your solution is completely secure and meets your business needs.

• Virtual Private Networks provide you with a secure environment onto which you can connect your computers. Security is restricted to only those devices connected to a VLAN, ensuring the privacy of your information at all times. Manchester Airports Group (MAG) will install, configure, secure and maintain the infrastructure needed for you to conduct business.

MAG’s charging model of per port per year provides your business with the scope to easily flex your business to cater for the demands of the travel industry.

A fully managed network infrastructure using best of breed tools for pro-active fault resolution.

Cable and installation services

Not all IT installations are simple and straight forward. In some cases it is necessary to install network services in unusual places, for example a flight display monitor hanging from the ceiling. This small task can generate a large headache for any IT Manager.

• MAG has a dedicated team of qualified cable installation engineers. This professional group can easily provide customer network installations that integrate back to a central network.

• The MAG installation team fulfil diverse requests ranging from the installation of a single network point to the complex installation of fibre-optic cables on the far side of a multi-storey car park. Regardless, you can be assured that the installation will be completed on time and to budget.

• By utilising a dedicated team, MAG provides dedicated, rapid support for any problems within the cabling network. This ensures that your business stays connected.

Used by over 200 companies on the Manchester Airport Campus we provide a comprehensive range of products and services as detailed below. If you are interested in any of the services we offer please email us or call us on 0161 489 5005 to discuss your requirements further.

Voice services

With a state of the art digital telephone system designed for flexibility and scalability, you can be assured that we have a solution that meets your needs, no matter how complex they may be.

Our voice network transparently connects the three communications groups (fixed telephony, mobile and radio services)together in a resilient ring. Our mobile phone network boasts seamless interoperability with the landline and trunk radio services, whilst remaining an autonomous service.

If you are require voice services please email us or call us on 0161 489 5005 to discuss your requirements further.

Voice Services provided include:

Fixed Telephony

• Telephony services are an intrinsic part of any modern business, consequently they need to be reliable and failsafe. MAG has invested heavily to provide a large and robust telephone network. The MAG telephone system is a based on digital technology providing crystal clear communications at all times.

• All of the services that you would expect from a state of the art feature rich telephone system are available from MAG including:

  • Multiline groups

  • Audio conferencing facilities

  • Interactive Voice services

• MAG manages and supports your phones on-site, providing fast response to faults from a dedicated Service Desk.

• Free on site calls to other MAG provided telephones, to partner mobiles and trunked radio systems.

• Discounted rates against BT charges for calls to none MAG provided phones.

Mobile Communications

MAG’s current mobile communications provider is O2. A dedicated on site support team resident within the Service Management Centre guarantee a swift and efficient response to all service requests.

Providing free calls between the fixed MAG telephones and the trunked radio systems and other T-Mobile phones.

Extensive range of mobile and handheld devices, accessories and services.

Trunk Radio

MAG can offer one of the most comprehensive trunk radio services available.

Services offered range from push to talk to integrated trunked solutions.

Fully interconnected into both the fixed telephony network and the mobile systems allowing for calls to and from each system at no additional cost.

Full support and maintenance of handsets on site included within the contract, giving complete piece of mind to your business users.

Aviation services

MAG offers a number of bespoke PC based solutions around the status of flights and aircraft, providing your business with the information needed to ensure both efficient and cost effective delivery of your services.

MAG will provide a network connected PC, fully configured to the MAG service required, underpinned by dedicated on-site partnerships to provide a comprehensive 24x7 support service for the device.

If you require access to aviation based information please email us or call us on 0161 489 5005 so we can arrange a demonstration.

Aviation Related Services include:

• CHROMA Chroma is a bespoke solution developed for the central management of an Airport. This application tracks all aircraft, bags and passenger numbers. The application interfaces with all aspects of Airport business to enable you to have the most accurate information relating to the flights.

• Radar systems indicate when the aircraft is on final approach.

• ATC indicate when the aircraft is due and actual landing times.

• Stand allocation indicate where the aircraft is to be parked.

• Off-loaded bags are tracked to highlight when the first and last bags are available to passengers.

• Interfaces with baggage systems ensure that all bags are routed to the correct collection point.

• Baggage reconciliation ensures that no inappropriate bags are placed on the aircraft.

• Interfaces into Passenger displays ensure that passengers know the appropriate state of the aircraft, when to approach the gate, etc.

• All views of the aircraft data can be tailored to your specific requirements, ensuring that you receive the clearest view of the information you need.

I-Airport

I-Airport provides a read-only flexible view of aircraft information available via any browser.

Support services

MAG offers low cost IT and support solutions specific to your business needs. Our customers need to be confident that their IT will work from day one. MAG provides proven rapid response maintenance and support tailored to your business and budget.

The IS Service Desk is a 24 hour operation which underpins all support activities, coordinating each support group to ensure all incidents are managed effectively and with minimum disruption to our customers businesses.

If you require IT support or assistance with an existing IT system please email us or call us on 0161 489 5005 so we can discuss your requirements in more detail.

Services include:

• Manchester Airports Group Information Services can provide assistance with all phases of an IT project from the project scoping, design, project management through to the installation and support of the end solution.

• Procurement of PC, laptops, printers, photocopiers and servers.

• Assistance with the provision and support of your IT infrastructure.

• Installation and configuration of hardware and software.

• Provision of network monitoring tools - in the event of a failure an alert is raised with the service desk triggering corrective action. Proactive support means that problems are usually resolved before they impact the business.

• In the event of a failure requiring on site assistance, our skilled engineers are able to attend within the predetermined service levels and resolve the issue.