These Terms explain how you make, amend or cancel a booking for the Escape Lounge. In addition, they set out the basis on which you are permitted to use the Escape Lounge.
The Escape Lounge is operated by the Company and these Terms are between you and the Company. By making a Booking and/or entering the Escape Lounge, you agree to be bound by these Terms. For corporate bookings, the corporate body responsible for the booking also agrees to be bound by these Terms. Please note that if you have made your Booking via a Booking Partner, additional terms may apply. Please speak to your Booking Partner for further details.
Should you have any questions in relation to these Terms, please contact the Company on the details below or speak to a member of the Escape Lounge staff.
“Airport” means relevant airport booked – Manchester Airport,
East Midlands Airport or Stansted Airport
“Booking” means a booking for entry into the Escape Lounge in accordance with these Terms
“Booking Partner” means any third party booking partner appointed by the Company
“Cancellation Policy” means the cancellation policy set out in paragraph 3 of these Terms
“Company” and “we” and “us” means MAG
“Entry Price” means the charges stated by the Company at the time of booking and payable by you for entry into the Escape Lounge, including where applicable the Premium Charge
“Escape Lounge” or ‘Lounge” means the bespoke Escape Lounge waiting area within the Airport
“Facilities” means the following (including but not limited to) a range of alcoholic and soft drinks, tea and coffee, a choice of hot and cold food, a range of magazines and newspapers and wifi services but excluding the Premium Facilities unless you have paid the Premium Charge
“Guest(s)” and “you” and “your” means a passenger permitted access to the Lounge in accordance with a booking and these Terms and/or, where the context permits, a corporate body responsible for a corporate booking on behalf of a passenger
“Premium Charge” means the charge payable by you in addition to the Entry Price to entitle you access to the Premium Facilities, such additional charge to be as stated at the time of booking or entry in the Lounge
“Premium Facilities” means the wider selection of food and beverage items made available to those Guests who pay the Premium Charge
“Terms” mean these terms and conditions, as updated by the Company from time to time
Entry by a Guest or Guests (max of 6 Guests in total for any group Booking) to the Lounge may be booked in the following ways:-
· in advance on-line using the Company’s on-line booking form and paying by debit or credit card;
· in advance on-line using a Booking Partner’s on-line booking form and paying by debit or credit card;
· at the Lounge door by debit/credit card or cash;
· by telephone, using a debit/credit card;
· by invitation of the Company or the Company’s recognised partners; or
· with a pass issued by an agency recognised by the Company;
The Entry Price shall be determined by the type of Facilities and Premium Facilities you request.
Bookings made in advance will be confirmed by the Company or the relevant Booking Partner via email or by provision of a booking reference number. upon receipt by the Company of a completed booking form and full payment in respect of each Guest. The booking confirmation will reference the number of Guests and types of Facilities booked and will reference any other arrangements that have been agreed between you and us.
Bookings made upon arrival will be subject to availability, acceptance of these Terms and full payment in respect of each Guest.
Our acceptance of a Booking is made solely with you and the Booking may not be transferred to an agent or third party without our written consent.
Where the Facilities have been booked in advance of the date of travel, any amendments to the Booking (including the number of Guests and types of Facilities) must be notified to us by you, as soon as possible prior to the date of travel.
In the unfortunate circumstances that you have to cancel or postpone your confirmed Booking at any time prior to the date of travel, our Cancellation Policy is detailed below.
Any cancellation should be advised to Manchester Airport Group (MAG) Customer Contact Centre -
No refund shall be given for Guests failing to attend the Lounge.
Should we, for reasons beyond our control, need to make any amendments to your booking, we reserve the right to offer alternative dates and/or Facilities.
Our acceptance of your Booking is on the understanding that circumstances beyond our control may prevent us from meeting our obligations at the relevant time in which case we will not be liable for any loss suffered by you or any third party.
We may cancel the booking:-
(a) on immediate written notice to you in the event that any monies due and payable under these Terms (whether demanded or not) have not been paid to us in accordance with the payment details; or
(b) if the Booking might, in our opinion, prejudice our reputation.
Your Booking entitles you to a single visit in the Escape Lounge of up to 3 hours, from the booked time of arrival at the Lounge. The Facilities are available for the time reserved in your Booking and are subject to availability.
Whilst we will endeavor to do so, we cannot guarantee that groups will always be able to sit together due to capacities within the Lounge. If a flight is delayed and you wish to remain in the Lounge, subject to availability in the lounge you may be able to stay and will be required to pay an additional Entry Price. If there is insufficient capacity for us to offer this option we will have the authority to request you leave the Lounge.
To ensure that we provide the highest levels of service, we reserve the right to refuse entry to any person, at any time, for any reason deemed appropriate by us, including (but not exclusively): capacity limitations, intoxication, unacceptable verbal or physical actions towards any staff member or any conduct that we consider would offend or disturb other Guests.
You shall pay the Entry Price in full prior to entering the Lounge. All Entry Prices and Premium Charges are subject to sales tax and/or VAT at the current rate (save for corporate bookings where the organization making the Booking is exempt).
Children are permitted to use the Escape Lounges and must be accompanied by a guest over the age of 18 at all times.
A standard fee of £21.00 will apply to children 2 years and over for advanced bookings and £25.00 per person walk up price on the day.
Proof of age may be required at the point of entry.
There is a maximum number of 3 children per Booking.
Families are welcome in the Lounge in accordance with these Terms, however they may be required to utilise the designated family areas within the Lounge if applicable.
We do not provide children’s activities and children must not be left unattended at any time whilst in the lounge, including being accompanied to the food and beverage stations. Excessive noise or disruption may result in guests being asked to leave the lounge.
Entry into the Lounge entitles you to access the Facilities available.
Guests under the age of 18 are not permitted to consume alcohol whilst in the Lounge. As proof of age may be required to be shown to Lounge staff members upon request, Guests are advised to bring identification into the Lounge. We advise that Guests drink sensibly and avoid drinking to excess. The Company accepts no liability for Guests drinking to excess in the Lounge but retains the right to limit alcohol consumption to ensure no Guest becomes intoxicated prior to flying. It is the sole responsibility of the Guest to ensure that they are fit for their flight following consumption of the Facilities and that they meet the requirements of the relevant airline for their flight.
You or your party must not bring food or drinks into the Lounge for consumption within the Lounge, nor remove any food or drink provided within the Lounge.
Each Guest agrees as follows:-
(i) to use the Facilities in accordance with these Terms;
(ii) to be jointly and severally responsible for all the obligations contained in these Terms;
(iii) not to bring animals or pets of any kind, except guide dogs, into the Lounge;
(iv) to reimburse us the costs of repairing any damage to our Lounge caused by you or any of your Guests. The Company reserves the right to levy additional charges on you (including any corporate body booking on behalf of a Guest) if the conduct of you or any Guests in your party results in the Lounge (or any part thereof including but not limited to the toilets, cloakrooms or common areas) suffering damage, mis-treatment and/or abuse which requires the Company to incur additional expense in order to remedy or rectify the same e.g. soilage charges, damage to Lounge property, etc;
(v) to be responsible for their own behavior. Any Guest whose behavior falls below a reasonable standard will be removed from the Lounge;
(vi) to comply with any specific requests relating to Lounge or Airport safety and security;
(vii) to adhere to the dress code of smart casual or business attire at all times. We reserve the right to refuse admission to any person dressed in a way that might be deemed inappropriate.
Baseball caps, shorts above the knee, football shirts, general sportswear or any matching group attire of clothing or novelty items that guests may wear are not permitted, or any other item of clothing likely to cause offence to other Guests. Gentlemen's shoulders must be covered at all times;
(viii) to comply with all reasonable directions, instructions or orders given or issued by the Lounge staff or the Airport, whether verbally or in writing.
While we may display flight information we have no responsibility to inform you of flight information or changes to flights, and we are not responsible for you or any other Guest attending the Lounge with you, missing a flight or flights.
The Company shall use its reasonable endeavors to provide the Facilities during the hours advertised, but reserves the right to vary the hours of operation or close the Lounge for refurbishment, relocation etc in which case an alternative lounge will be provided or Entry Prices refunded.
The Company shall use reasonable endeavours to ensure a suitable environment is maintained in the Lounge including keeping the Lounge clean and tidy and ensuring Lounge staff are available.
You are advised to keep all personal belongings with you at all times. In no circumstances will the Company accept any responsibility for the loss or damage to any property belonging to you or any other Guest attending the Lounge with you.
The Company accepts no liability for any direct loss of profits, loss of opportunity, loss of revenue or any indirect, special or consequential loss incurred by any Guest, except for loss arising from death or personal injury caused by the Company’s negligence or any other loss which can’t be excluded by law.
If, by reason of operational requirements by us or any order imposed on us by the Department for Transport or any force majeure event or occurrence, (including but not limited to fire, tempest, explosion of any kind, failure or neglect on the part of any utility supplying electricity, gas or water, labour strike, civil commotion, war, fire or explosion or any other event beyond the control of us), we are prevented, or anticipate that we will be prevented or hindered, from fulfilling the substance of our obligations under these Terms, then we shall use reasonable endeavors to ensure that you are aware of the occurrence of any such event and we shall be entitled at any time, so long as such cause still subsists, to cancel your Booking upon notice.
In the event of cancellation pursuant to this paragraph:
(i) we shall be under no liability to you for any loss which you or your group may sustain in consequence of any such cancellation;
(ii) you shall in the event of cancellation be under no liability to us in respect of your future obligations.
Please see the Company website for the terms of our Privacy statement.
Personal information provided to the Company, the Company’s partners (including the Booking Partners) and agents, including via the Booking website, will be used by each of those parties and the Company’s group companies respectively for the purpose of providing you with Escape Lounge offers, a loyalty scheme for the Company’s products and services and confirmation of your booking. You agree by making a Booking to the use of your personal information (including your e-mail address) in accordance with this paragraph. In addition, it may be used for research and statistical analysis.
Written notice shall include notices given by us via email.
These Terms represent the entire understanding of the parties and supersedes all previous statements whether written or oral.
These Terms shall be governed by and construed in accordance with English law and you irrevocably submit to the exclusive jurisdiction of the English Courts in connection with any dispute relating to these Terms or the subject matter of these Terms.