Woman that works at airport helping passenger

FAQs

Woman that works at airport helping passenger

FAQs

Answers to your most frequently asked questions

My flight

Where can I find departure and arrival times?

You can find the latest departure and arrival times on our website and on the information screens in the check-in area, departure lounge, and arrivals hall. Major updates can be found on our Twitter and social media accounts.

Which terminal am I flying from?

Visit our Which terminal page for information on which terminal you're travelling from. You can also contact your airline directly for this information.

What can I bring in my hand luggage?

Take a look at our security rules for a full list of what you can take through security. Some airlines will also have different rules on hand luggage, so contact your airline directly for this information before you fly. 

What is express check-in?

These are self-service, touch-screen kiosks in the terminal, enabling you to skip the queues and check in and print your boarding card yourself. Some airlines do not offer express check-in, so please check with your airline.

How long do I need to check-in before my flight is due to depart?

Check-in times vary by flight type, so please arrive with enough time to complete check-in and security. Checking-in times can usually be found on your individual ticket or itinerary. You can also contact your airline directly.

What's the earliest time I can check-in?

Timings vary depending on your type of flight, so please contact your airline directly for this information. 

I am a transfer passenger. Can I leave the airport?

If you booked separate tickets with different airlines, you’ll need to collect your baggage and check in again at the correct terminal. Our three terminals are within walking distance. If you have a transfer in place, just follow the signs to the Flight Transfer Centre in the relevant terminal.

How do I transfer between terminals?

The transfer process varies depending on the type of flights you're connecting between. Learn more about how connecting flights work.
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