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Keeping In Touch

We are committed to staying in touch with our community. To help provide the best possible service to the people who live in our neighbourhood, we hold regular Community Outreach 'surgeries' across the area, giving local residents the opportunity to raise queries and ask questions of members of our Community Relations Team.

Our Community Relations Team are on hand for face-to-face discussions about issues such as aircraft noise, the Sound Insulation Grant Scheme and Vortex Repair Scheme, our Community Trust Fund, public transport access and our environmental policies.

eNews

We also publish regular eNews throughout the year to keep the local community in touch with the latest developments at the Airport. We keep the community aware of temporary operational changes such as runway closures.

Hear about what we are doing in the Wythenshawe community with Wythenshawe eNews.

Community Review Our Community Review 2013/2014 summarises how we work with our neighbouring communities and details some of the activities Airport colleagues have been involved in over the last twelve months. We hope that you will appreciate the wide range of activities we have developed.

Outreach Surgeries A weekly surgery is held every Tuesday*:

Knutsford Library 09.30 - 12.15 hrs Knutsford Library 13.15 - 17:00 hrs At Knutsford an extended evening session is held on the first Tuesday of every month 12:00-19:00 hrs. 
*Please note if we are outreahing elsewhere (as listed below) we will not be at Knutsford Library

 

Mobile Outreach events 

We also have a programme of dates where we visit neighbouring comminities in Cheshire and Greater Manchester. We publish new dates of a new programme in January, for the coming year.

 

Impact Studies

On a regular basis we independently review our impact in the local communities. We target different areas at each end of our site in-turn and are keen to know:

  • Has Manchester Airport become more visible in the community?
  • Is Manchester Airport making a positive contribution in your neighbourhood?
  • What progress has been made (since our last study)?
  • How can our programmes be developed and improved?

 

Working with Councillors

We regularly meet with councillors and elected representatives to brief them on our activities and to understand more about our local communities and how we can get involved. Attendees are asked to rate the event out of four (one being poor and four excellent). The overall score for the latest event was 3.9. The two most valued items on the agenda were:

  • Airspace changes
  • Environment overview

Community Recognition

In 2011 for the first time we tested our Community Strategy and programme of initiatives against a national standard and were joint highest new entry in the Business in the Community (BITC) Index published in The Financial Times during June. We were ranked silver - a significant achievement for our first entry; in 2012 we increased our rank to gold and in 2013 to Platinum (one of only three companies in the North West). We were honoured in 2013 to win two prestigious 'Big Tick' awards and four more in 2014:

  • Education Award –For the mechanisms we have in place to support young people throughout their education and in to work.
  • Inspiring Young Talent –For our ‘strong and well managed’ programme linked to a long term strategy to inspire, motivate and encourage young people in to our business.
  • Building Stronger Communities –Recognising that we have developed our business in partnership with the communities affected by our operations; talking, listening and reacting to each other’s needs for our mutual benefit.
  • Rural Action Award –For our ‘brilliant and innovative’ initiatives to bridge between the urban areas of Wythenshawe and the farmlands of Cheshire. We were shortlisted for a national award for this category.

 

Positive Benefits to Neighbouring Communities

These awards recognise our work in the community which is so important to our business. Last year we recorded over 7,400 hours by 322 colleagues; these awards recognise their achievements and the positive difference our business makes to our neighbouring communities.

In 2011 our Community Relations Manager Wendy Sinfield was awarded the BITC Leadership for Sustainability Award and in 2012 was named as a Business in the Community Game Changer. We believe that such recognition is further external endorsement of the excellent community programme that we have in place at Manchester; spear headed by Wendy and her Community Relations Team.

At the Bayer/FACE Awards 2013 (reward farmers, growers and other organisations who host school visits or offer educational activities in schools). Our partnership work with Schools in Cheshire and Wythenshawe with FACE (the Farming & Countryside Education, the National Farmers Union and Farm Phil Smallwood in Cheshire was recognised with an award.  

You can find out more about our nationally acclaimed award winning programme in our Community Review 2013/2014.

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