We collect personal data from you while you use our website and our services.
Purchasing products or services - we may collect personal data such as your name, address, flight details, email, telephone number, and car registration number. We will use this information to supply you with the products and service and keep records about your purchases. We do not store your full payment card details on our server. We do pass your full card details over a secure encrypted link to our third party payment processor who processes your payment.
Using our website and our services - we will collect statistics about your use of our services, such as what sections of the website you visit and when you arrive at the airport to check-in at meet & greet. We may also collect information about how our website and services are performing. For example, each time you use our website we may automatically collect the following information:
Getting in contact - We will also collect information about you if you take part in any of our passenger surveys or competitions, sign-up for our newsletter, or otherwise get in touch with us.
Building a profile - Where you provide your email address we will be able to link any information you provide us with and other information we collect about you to help us build a profile about you and your interests.
We will use this profile to help improve our services and to keep you informed about exciting promotions, news, features and activities that we think would be of interest, and we will use your information to make sure we deliver this information to you at the best time, such as when you arrive at the airport.
We aim to create a tailored and personal experience for you to be able to self-manage your preferences and how we get in touch with marketing material. To help us with this, in every marketing email we send you are able to click on a link to provide us with further information about you and your preferences. All this information becomes part of your profile.
We also use CCTV at our airports for security reasons and to manage our airports, for example helping to monitor queues. We may share CCTV footage with airlines that operate in the airports for security and monitoring of services.
Some of our services are provided by third parties on our behalf. In these instances your personal data will be collected by our partner and then passed to us. In some instances our partners may keep a copy of your personal data to use for their own purposes, included where permitted, for marketing. Please get in touch with the partner directly if you have any queries about how they use your personal data.
When you log into our wifi our partner, Arqiva, may collect your personal data such as name, flight details, email, telephone number, MAC address, country of residence and how you got to the airport, as well as information about your usage of the wifi. This information is then passed to us to monitor and understand how our wifi is used by passengers and to be able to send you marketing.
Sharing your personal data
We may use the personal data we collect about you to create statistics and anonymised information to then share with third parties including ad networks, search engines and analytics providers.
We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. For more information about our group companies please click here to visit our corporate website.
We will always make it clear if your personal data is going to be shared with a third party for marketing, and ask you to consent to our sharing of your personal data for this purpose.
In order to provide you with the products and services and our website, we may need to store or transfer your personal data to countries outside the European Economic Area, some of which do not protect privacy rights as extensively as in the United Kingdom.
You have the right to ask us not to use your personal data for marketing purposes. We will usually inform you (before collecting your personal data) if we intend to use your personal data for marketing or if we intend to disclose your information to any third party for marketing. You can exercise your right to prevent such marketing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us as set out below or by clicking ‘unsubscribe’ in any marketing email.
You have the right to receive a copy of the personal data that we hold about you. If you would like to make such a request please contact us at the details below or complete the Subject Access Request Form by clicking here.
If you have any questions about this privacy statement, the practices of this web site or your dealings with this web site, please use the following contact point:
Data Protection Officer
Or alternatively you can get in touch with us via the feedback area in our website.
We may change our security and privacy policies at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in August 2017.