Repairing Roof Damage
What is vortex damage?
Vortices are circulating currents of air caused by moving aircraft. Whilst most vortices are broken up by the natural flow of air before they reach the ground, sometimes they can reach roof level, causing movement or slippage to tiles. A trained assessor can identify whether or not particular roof damage resulted from an aircraft vortex.
Which areas are affected by vortex damage?
A boundary has been identified within which vortex damage is most likely to occur. Further details can be obtained by contacting our Community Relations team on 08000 967 967.
Who is legally liable if damage occurs?
Manchester Airport is not liable for vortex damage. Liability lies with the operator of the aircraft concerned - this is governed by Section 76 (2) of the 1982 Civil Aviation Act. In recognition of the fact that aircraft identification is not always possible, Manchester Airport has introduced a Vortex Repair Scheme as part of our commitment to the local community.
What should you do if you suspect vortex damage?
Contact our Community Relations team on 08000 967 967. Please provide the following information:
- The exact time of damage, if known
- The extent and nature of the damage
- If you are the property owner, your name, address and telephone number
- If you are not the property owner, the name, address and telephone number of the owner
- Details of the aircraft concerned. If you were not able to make such identification, please supply details of why you think vortex damage was responsible for the incident
We will then appoint a specialist contractor to inspect and report on your roof. They will usually visit within 24 hours. If you have a valid claim, immediate arrangements will be made for repairs to your roof. If your property falls within the protected area, you may also be eligible for a new roof covering at a later date, using tile pinning and clipping that will make your roof resistant to future vortex strikes.
If the damage occurs at night or at the weekend call the Customer Contact Centre on 08714 777 747. When connected ask to speak to the Airfield Duty Manager about the Vortex Repair Scheme. The Duty Manager will contact our assessor for you.
What happens if you live outside the protected area, but you suspect vortex damage?
Our appointed agent will assess any damage. Should damage be confirmed, we will undertake repairs, however this will not make your property eligible for re-roofing.
Manchester Airport Community Relations
Tel: 08000 967 967 (voicemail is available outside normal working hours)