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Requesting Assistance

It is imperative that you discuss and notify your assistance requirements with your travel agent, tour operator or airline at the time of booking and no later than 48 hours before the date of your departure. Your assistance requirements will then be passed to our service provider OCS (Outsourced Client Solutions), who will ensure the assistance you require is made available to you. You should also advise your Airline if you intend to take your own mobility aid such as wheelchair, scooter etc.

Further information relating to Special Assistance for your airline can be found by clicking on the relevant airline link below. If your airline isn’t shown below, please visit our airline contact page by clicking here.

Special Assistance Aer Lingus

Special Assistance Aer Lingus

Air Canada Rouge Special Assistance

Special Assistance Air Canada Rouge

Air France Special Assistance

Special Assistance Air France

Air Transat Special Assistance

Special Assistance Air Transat

Special Assistance American Airlines

Special Assistance American Airlines

Special Assistance British Airways

Special Assistance British Airways

Special Assistance Cathay Pacific

Special Assistance Cathay Pacific

Special Assistance Delta

Special Assistance Delta

Special Assistance Easyjet

Special Assistance Easyjet

Special Assistance Emirates

Special Assistance Emirates

Special Assistance Ethiad

Special Assistance Ethiad

Special Assistance Flybe

Special Assistance Flybe

Special Assistance Iberia Express

Special Assistance Iberia Express

Special Assistance Jet2.com

Special Assistance Jet2.com

Special Assistance KLM

Special Assistance KLM

Special Assistance Lufthansa

Special Assistance Lufthansa

Special Assistance Monarch

Special Assistance Monarch

Special Assistance PIA

Special Assistance PIA

Special Assistance Qatar Airways

Special Assistance Qatar Airways

Special Assistance Ryanair

Special Assistance Ryanair

Special Assistance SAS

Special Assistance SAS

Special Assistance Saudi Airlines

Special Assistance Saudi Airlines

Special Assistance Singapore Airlines

Special Assistance Singapore Airlines

Special Assistance Thomas Cook

Special Assistance Thomas Cook

Special Assistance Thomson

Special Assistance Thomson

Special Assitance Turkish Airlines

Special Assitance Turkish Airlines

Special Assistance United Airlines

Special Assistance United Airlines

Special Assistance US Airways

Special Assistance US Airways

Special Assistance Virgin Atlantic

Special Assistance Virgin Atlantic

Special Assistance Vueling

Special Assistance Vueling