It is imperative that you discuss and notify your assistance requirements with your travel agent, tour operator or airline ideally at the time of booking and no later than 48 hours before the date of your departure. Your assistance requirements will then be passed to our service provider OCS (Outsourced Client Solutions), who will ensure the assistance you require is made available to you. You must also advise your Airline if you intend to take your own mobility aid such as wheelchair, scooter etc.
Further information relating to Special Assistance for your airline can be found by clicking on the relevant airline link below. If your airline isn’t shown below, please visit our airline contact page by clicking here.