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Hidden Disabilities

Hidden Disabilities at Manchester Airport

We are working on ways to identify how we can improve the airport experience for our vulnerable passengers who may not want to share details of their hidden disabilities or use our assistance service.

If this applies to you or someone you're travelling with, we can offer you a special lanyard to wear on your journey through our airport. This will identify you to staff as someone who may need additional support or understanding. Our staff have been specially trained to recognise the lanyards and act accordingly. Please note this lanyard permits access to our family and priority lanes at security as well as the use of our special assistance lanes at the UK Border on arrival in to Manchester Airport.

To pick up a lanyard at Manchester, please go to one of our Assistance Reception areas. These are available within our Check-in halls in Terminal 1 A and B, Terminal 2 and Terminal 3. We will be happy to give you a lanyard, even if you haven't requested or need special assistance.