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Accessibility At The Airport

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Manchester Airport welcomes disabled customers and customers with reduced mobility. Our aim is to ease our customer’s journey and make it a unique and positive experience. We hope that the following information will help you with your journey.

Booking Your Assistance

It is imperative that you discuss and notify your assistance requirements with your travel agent, tour operator or airline at the time of booking and no later than 48 hours before the date of your departure. Your assistance requirements will then be passed to our service provider OCS (Outsourced Client Solutions), who will ensure the assistance you require is made available to you. You should also advise your Airline if you intend to take your own mobility aid such as wheelchair, scooter etc.

To book assistance please contact your airline or tour operator at least 48 hours before travel.

Getting to the Airport by Car / Taxi

Disabled parking spaces are available in all car parks at Manchester Airport parking charges do apply.

A fully accessible bus service will transfer you to and from the Long Stay Car Parks. Help button facilities are located at entrance and exit barriers and also at pay stations.

Due to increased security measures vehicles are no longer able to park in front of the terminal building, but are able to drop customers off at designated locations.

Getting to the Airport by Bus/Metrolink/Train/Coach

On arrival at the Ground Transport Interchange you can contact our service provider OCS by using the designated Assistance Points provided. These easily identifiable blue totems identified as Assistance Points. Please press ‘Help’ and wait to be connected to an Agent.

Departing from Manchester Airport

Passengers should arrive at the Airport no later than the minimum check-in time stipulated by their Airline. You can go straight to check-in or if you need assistance before you get to check-in, you can contact our service provider OCS by using the designated Assistance Points provided.

These easily identifiable blue totems are located in areas such as; entrance doors to the terminal building (departure level), Multi Storey Car Parks and the Bus and Rail Station, they include a telephone intercom to request assistance and also a drop down seat if you need to take a seat whilst you wait. OCS will collect you from this point and will assist you to the check-in desk.

This service is provided in accordance with European Directive EC1107/2006. For departing flights, customers with reduced mobility will be met at their point of arrival at the airport and ultimately taken to their aircraft seat. The assistance provided does not include permanent accompaniment of the customer with reduced mobility and there may be times when the customer is unattended. For arriving flights into Manchester Airport, the same principles apply, with the customer with reduced mobility being met at their aircraft seat and ultimately taken to their final point of leaving the airport, designated arrival and departure points are shown on our airport maps.

Walking Times:

  • Terminal 1 To Terminal 2 / Terminal 1 to Terminal 2: 750 metres
  • Terminal 1 to Terminal 3 / Terminal 3 to Terminal 1: 190 metres
  • Terminal 3 to Terminal 2 / Terminal 2 to Terminal 3: 980 metres
  • Ground Transport Interchange to Terminal 1: 310 metres
  • Ground Transport Interchange to Terminal 2: 380 metres
  • Ground Transport Interchange to Terminal 3: 515 metres
  • Terminal 1 PRM Reception Point to Security: 50 metres
  • Terminal 1 Security to Gate Areas: 250 - 550 metres (subject to gate)
  • Terminal 2 PRM Reception Point to Security: 50 metres
  • Terminal 2 Security to Gate Areas: 130 - 500 metres (subject to gate)
  • Terminal 3 PRM Reception Point to Security: 50 metres
  • Terminal 3 Security to Gate Areas: 110 - 310 metres (subject to gate)

(Please note these times are for indication purposes only.)

Manchester Airport Maps can be found on the following pages:

Travelling with your own Mobility Equipment

You are able to travel with your own Mobility Equipment such as wheelchairs, mobility scooters or walkers. Please advise your airline in advance of your flight to ensure the appropriate arrangements are in place.

If you are travelling with an electric wheelchair or mobility scooter our Assistance service partner will assist in ensuring this is safe for travel. Once at the Airport and checked-in, OCS request passengers visit their Reception point allowing them to check the dis-arming procedure, and any other needs. You are then welcome to proceed onwards to security alone or with the assistance of an OCS Customer Care Agent.

At the gate the EMA (Electric Chair) would be seen by the allocated Customer Care Agent. It is the CCA’s duty to follow the instructions to ensure it is safe for travel. It helps us keep delays to a minimum if you know how your device works in advance.

Should your Mobility Equipment become damaged, we (Manchester Airport) will provide a loan chair. This will be supplied to you by our PRM Assistance service provider, OCS.

Security

Our Aviation Security Officers have all received Disability Awareness training ensuring they are aware of sensitivities regarding disabilities. A private search area is available in all Security Search Areas. Walking aids are provided to assist passengers through the Archway Metal Detector (AMD). Seating is available close to the AMD in the search area.

If you need to take liquid medication in your hand luggage, this will be screened using specific equipment.

For further Information relating to the Security Procedure at Manchester Airport please click here.

Arriving at Manchester Airport

OCS staff will assist passengers from the aircraft, through Immigration to the Baggage Reclaim Hall. Once you have collected your baggage OCS will assist you to your final point of onward travel such as car park, taxi rank, bus and rail station.

Walking Times:

  • Terminal 1 Gate Areas to Immigration: 50 - 320 metres (subject to gate)
  • Terminal 1 Immigration to Arrivals: 120 metres
  • Terminal 1 Arrivals to Ground Transport Interchange: 310 metres
  • Terminal 2 Gate Areas to Immigration: 50 - 360 metres (subject to gate)
  • Terminal 2 Immigration to Arrivals: 110 metres
  • Terminal 2 Arrivals to Ground Transport Interchange: 380 metres
  • Terminal 3 Gate Areas to Immigration: 50 - 210 metres (subject to gate)
  • Terminal 3 Immigration to Arrivals: 100 metres
  • Terminal 3 Arrivals to Ground Transport Interchange: 515 metres

(Please note these times are for indication purposes only.)

Manchester Airport Maps can be found on the following pages:

Autism Awareness

For those travelling with children on the Autistic Spectrum we have launched our Airport Awareness Scheme. For further information please click here.

Changing Places

Coming soon we will open Changing Places in Terminal 1, 2 & 3. These are a locked facility that provides more space than a normal accessible toilet, to allow adequate room for the additional equipment required as below and carers to be present to aid the user. For further information please click here, or contact our Customer Contact Centre on 0330 333 0304.

Assistance Dogs

Guide and hearing dogs are the only dogs allowed into the terminal building except for those animals travelling on flights, providing they comply with the Pets Travel Scheme. For further information please contact your airline.

You and Your Rights

For more information see EU Regulation.

Partnership with DisabledGo

To improve the customer journey we are working in partnership with DisabledGo to add to our accessibility content to include comprehensive guides and information for your airport experience. Simply type into the search box or click one of the buttons on the right for a particular service. Alternatively you can use the map below. DisabledGo

Contact Customer Relations

Tel: 0871 477 7747
Post: PRM Feedback
Customer Contact Centre
Olympic House
Manchester Airport
M90 1QX

Call 0330 333 03 04 for our Customer Service and Feedback Teams

Send us online feedback

Requesting assistance at the airport

Requesting Assistance

Whilst travelling through the airport we want to ensure that your journey is a positive one. If you need any assistance when you are here, please speak to someone at the airport who will put you in contact with OCS, our dedicated assistance department.