Airport Direct Terms & Conditions
AIRPORT DIRECT IS A TRADING NAME OF AIRPORT DIRECT TRAVEL LIMITED WHICH HAS ITS REGISTERED OFFICE AT ASHFORD HOUSE, GRENADIER ROAD, EXETER, EX1 3LH (“ADT”). ADT OPERATES WWW.AIRPORTDIRECTTRAVEL.CO.UK (“THE WEBSITE”) FOR FURTHER INFORMATION PLEASE SEE WEBSITE TERMS AND CONDITIONS.
ALL BOOKINGS AND ENQUIRIES ARE FULFILLED BY HAYS TRAVEL LTD, WHICH HAS ITS REGISTERED OFFICE AT 25 VINE PLACE, SUNDERLAND SR1 3NA. THE BOOKING CONDITIONS OF HAYS TRAVEL SHALL APPLY TO BOOKINGS MADE VIA THE WEBSITE.
YOUR CONTRACT IS WITH HAYS TRAVEL LTD. THE FOLLOWING INFORMATION FORMS THE BASIS OF SUCH CONTRACT SO PLEASE READ THEM CAREFULLY BEFORE BOOKING YOUR HOLIDAY.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as the booking is confirmed on our computer system. Confirmation is given in the form of an ATOL receipt for flight inclusive bookings. This contract is made on the terms of these booking conditions, which are governed by English law, and the jurisdiction of the English Courts. Any holiday or other service you purchase using this Site will constitute a legal agreement between you and the relevant Operator.
Hays Travel is an agent through which Holiday Services are made available to you but we are not responsible for your holiday. Please note that in order to book Holiday Services on this site you will be required to accept the relevant Operator's Booking Conditions. The Booking Conditions form the legal contract between you and your Operator and govern the terms on which Holiday Services are offered and sold on this Site.
Nothing in this site shall constitute an offer of goods or services. No contract shall be formed between you and your Operator until you have received confirmation that your Operator has accepted your booking.
Hays Travel acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s) inability to honor the contract, then Hays Travel will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Hays Travel cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Hays travel which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.
This Site and its Holiday Services are only available to people who, and parties that may, lawfully enter into and form contracts under UK law and under the booking conditions of the relevant Operator. In general you must be aged 18 years or more to book a Holiday Service from this Site and there must be at least one adult (18 years or more) traveling on any one booking.
However it is a condition of some Operator's booking conditions that passengers under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 25 years of age. And that all guests under 18 must share accommodation with one guest aged 21 or over. Alcohol will not be served to guests under 21 on certain cruise lines.
The prices of holidays and flights displayed in search results are in Pounds Sterling (£) and are subject to availability. Each Holiday Service includes all relevant Air Passenger Duty and Aviation Security Fees. There may be arrival or departure taxes payable in your chosen holiday destination which will be extra. The system will show the latest range of holidays available within your search criteria. This information is supplied direct from the Operators' booking systems and so prices are live but subject to availability.
Insurance is extra and must be purchased at the time of booking. You may choose from our insurance or if you already have insurance cover of a comparable cover and give us your details, this will be accepted instead. Please read the section on Insurance.
It is a booking condition of all tour operators and suppliers that you have adequate travel insurance. In the case that you decline insurance you may be asked to sign an indemnity form or provide details of alternative cover. We offer a fully comprehensive policy although if you have your own then they will need written confirmation within 48 hours of booking.
It is inadvisable to travel without insurance and we accept no responsibility for anyone who does not book adequate insurance. Please call our customer services advisors to add insurance to your booking.
Passports, Visas and Health Certificates
It is your responsibility to be in possession of a valid passport and necessary visa(s) and health certificates. In the absence of valid documentation, you will not be allowed to travel. In case of passengers being refused entry by any immigration or other authority all repatriation costs are to be borne by the passenger.
For travel outside the UK, British Citizens need a valid full ten-year passport. Some countries require a minimum passport validity of up to 6 months. Please call 0870 5210410 for more information or visit www.ukpa.gov.uk.
Some countries require nationals of other countries to apply for visas before they are granted entry. There may be a need for a visa if your stay exceeds 3 months. For more information contact the Foreign and Commonwealth Office.
You must ensure you have had all applicable vaccinations before you travel. For up-to-date information please check the department of Health Leaflet T5 or consult your local doctor.
You should note there are no compulsory requirements for travel to any Western Europe or North American destination, nor for travel to Malta. Customers traveling to other worldwide destinations should check the up-to-date position with us before you book.
If you fail to obtain the relevant documentation and vaccinations before you travel you will be solely responsible for any costs, loss or damage which you, we or the relevant Operator incurs as a result of that failure. Hays Travel shall not be liable for any such costs, loss or damage.
You should take up-to-date health advice about the health precautions you will need to take prior to departure. Information on health is contained in the Department of Health’s leaflet (Health Advice for Travellers) which can be obtained by telephoning 0800 555 777. Further information can be obtained by visiting www.hpa.org.uk or www.fco.gov.uk . Standards of hygiene and safety in other countries may differ from those in the UK so please take care, particularly with your choice of food or drink.
Foreign Office Travel Advice
The Foreign and Commonwealth Office issues and frequently updates advice for those traveling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Please check the up-to-date position with us before you book or alternatively you can access latest information from the Foreign and Commonwealth Office Travel Advice Unit on Ceefax or Prestel, or on the FCO Website at www.fco.gov.uk.
Paying For Your Holiday
After your booking is accepted and where applicable a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 12 weeks prior to departure. If you do not make all payments in full and on time, we reserve the right to cancel your booking and cancellation charges will apply. If you make a booking within 12 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. We reserve the right to charge a £15.00 per person administration fee, when payments are received after the "balance due" date. We also reserve the right to levy 2% (3% on Amex) of the transaction value for all card payments. If for any reason we do not receive payment, we will then be entitled to cancel your booking without refunding you any money paid up to that day.
Cancellations and Amendments
Should you wish to amend or cancel your booking, instructions must be received in writing from the lead named passenger. Charges may be levied by the Tour Operator or by your chosen supplier(s) or both and Hays Travel Ltd. (please see below for fees).
Hays Travel Fees:
Name Change £15 per person
Flight/Holiday/Hotel Change £35.00 per amendment
Full or Part Cancellation £55.00 per person
These fees are charged in addition to any charges made by the supplier(s) which are detailed in their booking conditions. Please note that certain operators and low-cost carriers impose substantial amendment fees and are non-refundable if cancelled. For any cancellations or amendments please contact our Administration Department Please note that any incorrect information on this correspondence should be brought to the attention of our Administration Department within 7 days of the issue date of this document. Please note it may not be possible to make changes within 28 days of your scheduled departure date.
Flight Times and Tickets
Flight times shown are provisional and may be subject to change, as per the Tour Operators' booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the Tour Operator's/Airline's instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between 10 and 15 days prior to departure; however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents.
We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier's representative in the resort and report the matter in writing to Hays Travel Ltd within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.
For after sales service we can be contacted between the hours of 9.00am – 5.30pm, Monday to Friday on 0871 282 0889*
*Calls are charged at 10 pence per minute from a BT landline. Calls from mobiles and other networks may vary.
We are a fully bonded ABTA Member: J3627
Company Registration Numbers
Airport Direct Travel Ltd: 5788943
Hays travel Ltd: 1990682