Manchester Airport ramps up service for disabled customers

01.08.11

Manchester Airport has launched a pioneering new access guide designed to provide disabled customers with all the information required to plan their journey through one of the UKs busiest airports with confidence.

The guide has been developed in partnership with disability organisation DisabledGo who have over 10 years’ experience providing access information to disabled people on their website www.disabledgo.com. This is the first time an airport has been given its own guide.

The organisation was founded in 2000 by Chief Executive, Dr Gregory Burke as a direct result of his own personal frustrations as a wheelchair user. Through on-going consultation with disabled people DisabledGo has developed a survey process that gives people extremely detailed, useful information that relates to a wide range of impairments.

The new guide talks visitors to the airport through their journey; from the car park to their departure lounge if they are flying from Manchester, or alternatively from arrivals through to the car park if Manchester is their final destination. Every piece of information on the airport guide has been collected in person by a trained DisabledGo access surveyor. The information includes everything from details of the fixtures and fittings in accessible toilets, to hearing assistance systems, lighting levels and the dimensions of parking bays.

Speaking about the development of the guide Dr Gregory Burke, Chief Executive of DisabledGo said: “We are delighted to have worked in partnership on this pioneering project. It has been clear throughout the whole process that Manchester Airport is committed to providing the best possible service to disabled travellers and recognises that disabled people are a much ignored market. As a wheelchair user and a frequent flyer I know how incredibly stressful air travel can often be. This guide will be a step-change in making every journey better for disabled people and anyone else. All credit to Manchester Airport.”

Andrew Harrison, Manchester Airport’s Managing Director, said: “I am delighted that we are the first airport to have helped create a DisabledGo guide. We want to make every customer’s journey stress free so this World-first guide is just another way of us helping take away the worry for passengers with reduced mobility. By launching this guide in the Summer season, I am confident that passengers will find it useful in navigating their way around the airport.”

The online guide can be accessed free of charge at www.disabledgo.com by simply typing ‘Manchester Airport’ in to the search box on the homepage. The guide will also be available on www.manchesterairport.co.uk. The information is easily searchable by using a range of icons and is complemented by interactive 3D maps of the Airport site. In addition to the guide DisabledGo will supply Manchester Airport staff with disability equality training and advice on how access can be improved in the future.

 

Published on: 01/08/2011 10:51:14