Changes to Manchester Airport’s trolley service

01.02.2012

Manchester Airport is to invest over 1 million in replacing its ageing luggage trolleys, a change that, from April, will see passengers insert 1 or €2 coin to access them, which will be non-refundable.

The new trolleys are lighter, easier to manoeuvre and GPS-enabled allowing ‘hot spot’ areas to be adequately stocked so there is a trolley available when passengers need one. The current fleet has been in service since the 1990’s and were due to be scrapped at the end of the year.

Julie Armstrong, Customer Services Director for Manchester Airport, said: “Since 2007, we've invested over 100 million in creating a modern airport by refurbishing our terminals and upgrading our airfield which is why we are consistently voted as the best in the UK by our passengers. It's also important to get the basics right which is why we are also investing over 1 million in new luggage trolleys.

“But we have to acknowledge that to continue making multi-million pound investments in the airport when the cost of air fares are reducing, means that airports can't continue to provide services like trolleys for free. We know that charging for trolleys will not be a popular decision, which is why we are following the advice of consumer groups and informing passengers before they get to the airport. With around 5% of passengers using trolleys at the moment, this method ensures that only the user pays rather than spread the cost across everyone.“

To ensure that passengers know about the new arrangements before they arrive at the airport - as best practice recommends - Manchester Airport will include information on its website, inform airlines and travel agents for bookings and via social media channels so the new charges are well publicised.

All of the trolley vend machines have a change facility, as well as the current change machines located across the airport. You will be able to pay by credit card in all three international arrivals at Manchester Airport. The new trolleys will be introduced on 10 April 2012. Wanzl will provide the new trolleys and Manchester Airport will continue to run the trolley service in-house.

ENDS

For further information please contact Manchester Airport press office on 0161 489 2700 or email press.office@manairport.co.uk

Published on: 01/02/2012 08:01:20