Requesting Assistance
At check in make sure that you make the agent aware that you need assistance, they will then make sure our service provider has the correct information and comes to collect you if you require help immediately or once you have checked in.
The Reception Point for Assistance is available in the check in hall of each Terminal. OCS will be at hand to greet you and to coordinate assistance from the check in point to the departure gate.
These areas include enhanced seating, which is higher than standard seating and has retractable armrests to help you transfer in and out of their seat and flight information monitors.
Reception Points
- Terminal 1 - is located opposite check in desk 22
- Terminal 2 - is located opposite check in desk 56
- Terminal 3 - is located opposite Flybe Ticket Desk
You may choose to remain in there own wheelchair or may choose to one provided by OCS.
An OCS Customer Care Agent will be allocated and will take you through to the security process to the Departure Lounge where you are able to enjoy our facilities such as cafes, bars and shops.
Airside Assembly Points
- Terminal 1 - in front of Tempation outlet near Biza Duty Free Store
- Terminal 2 - next to Gate 209
- Terminal 3 - next to WHSmith in lower lounge
This is the usual place where OCS will meet you before helping you to the Departure Gate for boarding.
However, if you prefer to make your own way to the boarding gate, you will need to agree a time with OCS so that the Customer Care Agent can meet you there and help you board your aircraft.
OCS has a range of specialist equipment to help you board your aircraft efficiently and will discuss your individual requirements and arrange the most appropriate type of help.
