Airport Accessibility

Manchester Airport welcomes disabled customers and customers with reduced mobility. Our aim is to ease our customer’s journey and make it a unique and positive experience. We hope that the following information will help you with your journey.

Booking Your Assistance
It is imperative that you discuss and notify your assistance requirements with your travel agent, tour operator or airline at the time of booking and no later than 48 hours before the date of your departure. Your assistance requirements will then be passed to our service provider OCS (One Complete Solution), who will ensure the assistance you require is made available to you. You should also advise your Airline if you intend to take your own mobility aid such as wheelchair, scooter etc.

To book assistance please contact your airline or tour operator at least 48 hours before travel.

Your Departure from Manchester Airport

Disabled parking spaces are available in all car parks at Manchester Airport parking charges do apply.
A fully accessible bus service will transfer you to and from the Long Stay Car Parks. Help button facilities are located at entrance and exit barriers and also at pay stations.

Due to increased security measures vehicles are no longer able to park in front of the terminal building, but are able to drop customers off at designated locations.

Requesting Assistance
Passengers should arrive at the Airport no later than the minimum check-in time stipulated by their Airline. You can go straight to check-in or if you need assistance before you get to check-in, you can contact our service provider OCS by using the designated Assistance Points provided.

These easily identifiable blue totems are located in areas such as; entrance doors to the terminal building (departure level), Multi Storey Car Parks and the Bus and Rail Station, they include a telephone intercom to request assistance and also a drop down seat if you need to take a seat whilst you wait. OCS will collect you from this point and will assist you to the check-in desk. 

This service is provided in accordance with European Directive EC1107/2006. For departing flights, customers with reduced mobility will be met at their point of arrival at the airport and ultimately taken to their aircraft seat. The assistance provided does not include permanent accompaniment of the customer with reduced mobility and there may be times when the customer is unattended. For arriving flights into Manchester Airport, the same principles apply, with the customer with reduced mobility being met at their aircraft seat and ultimately taken to their final point of leaving the airport, designated arrival and departure points are shown on our airport maps.

More information on your journey through the airport and how to request assistance

Assistance dogs
Guide and hearing dogs are the only dogs allowed into the terminal building except for those animals travelling on flights, providing they comply with the Pets Travel Scheme.

Your return journey
OCS staff will assist passengers from the aircraft, through Immigration to the Baggage Reclaim Hall. Once you have collected your baggage OCS will assist you to your final point of onward travel such as car park, taxi rank, bus and rail station.

You and your rights - for more information see EU Regulation.

Partnership with DisabledGo
To improve the customer journey we are working in partnership with DisabledGo to add to our accessibility content to include comprehensive guides and information for your airport experience. Simply type into the search box or click one of the buttons on the right for a particular service. Alternatively you can use the map below. DisabledGo

Contact Customer Relations
: 0871 477 7747
Post: PRM Feedback
Customer Contact Centre
Olympic House
Manchester Airport
M90 1QX

Call 0330 333 03 04 for our Customer Service and Feedback Teams

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