Airport Accessibility
Manchester Airport welcomes disabled customers and customers with reduced mobility. Our aim is to ease our customer’s journey and make it a unique and positive experience.
We hope that the following information will help you with your journey.
Should you have any comments, suggestions or questions about accessibility at Manchester Airport please email us and we will respond as soon as possible.
European Legislation
The Regulation No 1107/2006 concerns the rights of disabled persons and people with reduced mobility when travelling by air.
From the 26th July 2008 new European legislation (Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air) comes into force.
The aim of this legislation is to ensure that consistent high quality disabled assistance is provided at Airports throughout the European community.
The Airport will have overall responsibility and management of this new service.In order to comply with Article 9 clause 3 of the legislation we are publishing our table of service standards.
Keep up to date - new rights for people with reduced mobility
Or see the below video;
Booking Your Assistance
It is imperative that you discuss and notify your assistance requirements with your Travel Agent, Tour Operator or Airline at the time of booking and no later than 48 hours before the date of your departure. Your assistance requirements will then be passed to our service provider OCS (One Complete Solution), who will ensure the assistance you require is made available to you. You should also advise your Airline if you intend to take your own mobility aid such as wheelchair, scooter etc.
Facilities and Services
Parking
Disabled parking spaces are available in all Car Parks at Manchester Airport. A fully accessible bus service will transfer you to and from the Long Stay Car Parks. Help button facilities are located at Entrance and Exit barriers and also at Pay Stations.
Due to increased security measures vehicles are no longer able to park in front of the Terminal Building, but are able to drop customers off at designated locations.
Departure from Manchester Airport
Passengers should arrive at the Airport no later than the minimum check-in time stipulated by their Airline.
Passengers requiring assistance into the Terminal are able to contact our service provider OCS by using the designated blue courtesy phones provided. These are located in areas such as; entrance doors to the Terminal Building (Departure Level) and the Bus and Rail Station. OCS will collect you and will assist you to the check-in desk.
Requesting Assistance
A Reception Point for Assistance is available in the check in hall of each Terminal. OCS is present to greet passengers and to coordinate assistance from this point to the departure gate.
These areas include enhanced seating, which is higher than standard seating and has retractable armrests to help passengers transfer in and out of their seat and flight information monitors.
Terminal 1 – is located opposite check in desk 22
Terminal 2 – is located opposite check in desk 50
Terminal 3 – is located opposite check in desk 37
Passengers may choose to remain in there own wheelchair or may choose to one provided by OCS.
OCS has a range of specialist equipment to help you board your aircraft efficiently and will discuss your individual requirements and arrange the most appropriate type of help.
Assistance dogs
Guide and hearing dogs are the only dogs allowed into the Terminal Building except for those animals travelling on flights, providing they comply with the Pets Travel Scheme (PETS).
For advice on flying with your assistance dog contact:
www.guidedogs.org.uk or www.hearingdogs.org.uk
Your return journey
OCS staff will assist passengers from the aircraft, through Immigration to the Baggage Reclaim Hall. Once you have collected your baggage OCS will assist you to your final point of onward travel such as Car park, Bus and Rail Station.
Useful contacts: -
Manchester Airport Customer Service
0871 271 0711
Manchester Airport Car Parking
0871 310 2200
Useful web links: -
Disabled Persons Travel Advisory Committee
The UK government Code of Practise for access to air travel for disabled people may be found at www.dft.gov.uk