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Requesting Assistance

Requesting Assistance - Terminal

Need assistance in getting through the terminal?

At Manchester Airport you will find reception points for assistance available in the check in hall of each terminal. OCS looks after our passengers that need further assistance.

OCS will be at hand to greet you and to coordinate assistance from the check in point to the departure gate. These areas include enhanced seating, which is higher than standard seating and has retractable armrests and flight information monitors.

Reception points

  • Terminal 1 - is located opposite check in desk 22 
  • Terminal 2 - is located opposite check in desk 56 
  • Terminal 3 - is located opposite Flybe Ticket Desk 

You may choose to remain in your own wheelchair or may choose to use one provided by OCS.

An OCS Customer Care Agent will be allocated to you and will take you through the security process to the departure lounge, where you are able to shop get something to eat or drink and enjoy our facilities.

You may also wish to use our escape lounges to get out of the busy terminal.

Airside assembly points

  • Terminal 1 - in front of 'Temptation' outlet near 'Biza Duty Free' store.
  • Terminal 2 - next to Gate 209 
  • Terminal 3 - next to 'WHSmith' in lower lounge

This is where OCS will meet you before helping you to the departure gate for boarding. However, if you prefer to make your own way to the boarding gate, you will need to agree a time with OCS, so that the Customer Care Agent can meet you there and help you board your aircraft.

OCS has a range of specialist equipment to help you board your aircraft efficiently and will discuss your individual requirements and arrange the most appropriate type of help.

See terminal 1 maps

See terminal 2 maps

See terminal 3 maps