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Vortex Repair Scheme

Repairing Roof Damage

What is vortex damage?

Vortices are circulating currents of air caused by moving aircraft. Whilst most vortices are broken up by the natural flow of air before they reach the ground, sometimes they can reach roof level, causing movement or slippage to tiles. A trained assessor can identify whether or not particular roof damage resulted from an aircraft vortex.

Which areas are affected by vortex damage?

A boundary has been identified within which vortex damage is most likely to occur.

Who is legally liable if damage occurs?

Manchester Airport is not liable for vortex damage. Liability lies with the operator of the aircraft concerned - this is governed by Section 76 (2) of the 1982 Civil Aviation Act. In recognition of the fact that aircraft identification is not always possible, Manchester Airport has introduced a Vortex Repair Scheme as part of our commitment to the local community. 

What should you do if you suspect vortex damage?

Please provide the following information when contacting our Community Relations team using the number found at the bottom of this page:

  • The exact time of damage, if known
  • The extent and nature of the damage
  • If you are the property owner, your name, address and telephone number
  • If you are not the property owner, the name, address and telephone number of the owner
  • Details of the aircraft concerned. If you were not able to make such identification, please supply details of why you think vortex damage was responsible for the incident

We will then appoint a specialist contractor to inspect and report on your roof. They will usually visit within 24 hours. If you have a valid claim, immediate arrangements will be made for repairs to your roof. If your property falls within the protected area, you may also be eligible for a new roof covering at a later date, using tile pinning and clipping that will make your roof resistant to future vortex strikes.

If the damage occurs at night or at the weekend call the Customer Contact Centre.

When connected ask to speak to the Airfield Duty Manager about the Vortex Repair Scheme. The Duty Manager will contact our assessor for you.

What happens if you live outside the protected area, but you suspect vortex damage?

Our appointed agent will assess any damage. Should damage be confirmed, we will undertake repairs, however this will not make your property eligible for re-roofing.

Contact Details

Community Relations
Telephone: 08000 967 967

Further Contact Information

If there are any questions or particular concerns that are not addressed on this page please e-mail the Community Relations Team or call using the information listed above.

If you have any suggestions about how to improve this page please let us know.

On this page we have outlined detailed information of use to those living around our site.