Here at Manchester Airport we are committed to engaging with disability groups and our local community.
Below are a few of the ways we are working alongside these partners:
Commencing May 2016, we alongside our Special Assistance Service partner OCS will be launching our Disability Awareness programme. This programme will focus on a different disability each month and involve local disability groups and charities, championing useful information to ensure customers travelling through Manchester Airport have a great experience whilst in our care.
We will be kicking off the programme in line with Dementia Awareness week running 15th- 21st May working with our local Dementia Action Alliance and the Alzheimer's Society to run a series of Dementia Friends sessions for staff of Manchester Airport and our third party partners. This will be supported by further communications to push awareness of how to assist customers and staff with dementia.
Watch this space for further updates.
We realise at Manchester Airport how stressful travelling through an airport can be for children on the Autistic Spectrum, especially when it’s a break in their routine and they are unsure of what to expect. With this in mind we have created our Airport Awareness booklets for Terminals 1, 2 & 3. These books will take you on the journey through Manchester Airport, using photographs to explain the process you will take. It has been divided into the various stages of your journey through the airport, describing what you will see and hear, from arriving at the airport, going through security and includes returning back home.
We have created this book in conjunction with advice from the National Autistic Society, Autistic Society Greater Manchester Area and Bolton Kidz2gether.
The Manchester Airport Consultative Committee, comprising of 33 members representing local authorities, amenity groups and user groups meets on a quarterly basis to request progress reports from Manchester Airport on current community issues including:
•Results of environmental monitoring
•Analysis of community complaints
•Environmental management initiatives
In addition, two sub-groups, the Technical Advisory Group and the Airport Users Advisory Group, meet quarterly. Our Airport Users Advisory Group includes a representative of local voluntary organisation, Disability Stockport.
DisabledGo and Manchester Airport have worked in collaboration to create a detailed guide to assist you in getting around the airport.
Manchester Airport enjoys a close working relationship with Business Disability Forum. Business Disability Forum is a not-for-profit member organisation that makes it easier and more rewarding to do business with and employ disabled people. Business Disability Forum provides pragmatic support by sharing expertise, giving advice, providing training and facilitating networking opportunities helping us become fully accessible to our disabled customers and employees.