Skip to main content

Special Assistance

Here at Manchester Airport we welcome disabled customers and customers with reduced mobility. We are committed to easing our customer’s journey therefore creating a unique and positive experience. We hope that the information on the following pages will be of use and will help you with your journey.

Special Assistance Requesting Assistance

Requesting Assistance

Whether you are flying in to or out of Manchester Airport, customers should contact their airline at least 48 hours before their travel. Our specialised assistance teams are on hand to ensure you have a seamless experience.

Getting To and From the Airport

You are able to get to Manchester Airport by car, train, metrolink, bus or coach. There are a number of Assistance Points which are located at all Terminal Entry/Exit points as well as within our car parks to ensure that assistance can be provided if required.

Special Assistnace Getting To and From the Airport
Special Assistance getting around the airport with DisabledGo

Getting Around the Airport with DisabledGo

DisabledGo and Manchester Airport have worked in collaboration to create a detailed guide to assist you in getting around the airport. The guide describes your journey into and throughout the airport and includes photographs of the features covered.

Travelling with your own Mobility Equipment

You are able to travel with your own Mobility Equipment such as wheelchairs, mobility scooters or walkers. Please advise your airline in advance of your flight to ensure the appropriate arrangements are in place.

Travelling with your own mobility equipment
Wheelchair Motion

Haycomp’s Eagle 2 Hoist

After an extensive trial period, Manchester Airport and OCS are pleased to announce the availability of Haycomp’s Eagle 2 Hoist, designed to aid passengers with reduced mobility.

Security

At Manchester Airport, we make the safety and security of customers and staff our absolute priority. To make your journey as smooth as possible and avoid unnecessary delays, we ask that you pay special attention to our security procedure. All Aviation Security Officers have received Disability Awareness training ensuring they are aware of the sensitivities regarding disabilities.

Special Assistance Security
Special Assistance Autism Awareness

Autism Awareness

The Airport Awareness Scheme is designed to help ease the Airport journey for those travelling with children on the Autistic Spectrum. We have created terminal specific travel booklets for children and their parents or carers; all are designed to create a positive airport experience.

Changing Places

Changing Places is a locked facility that provides more space than a normal accessible toilet, to allow adequate room for any additional equipment and for carers to be present to aid the user if required. Our Changing Places are available in Terminals 1, 2 & 3.

Special Assistance Changing Places
Special Assistance Dogs

Assistance Dogs

At Manchester Airport we welcome customers and their Assistance Dogs. It is important that you speak to your airline before travelling.

You and Your Rights

In 2008 new European legislation Regulation No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air came into force. The aim of this legislation is to ensure that consistent, high quality disabled assistance is provided at airports throughout the European community. Manchester Airport is responsible for the delivery of this service to our customers.

Special Assistance You and Your Rights
Disability Groups

Our Work With Disability Groups

Manchester Airport works with a range of disability groups within the local community.

Ongoing projects include our Airport Awareness Scheme, Manchester Airport's Consultative Committee, and disability focused partnerships including our affiliation with nationwide site accessiblity specialists DisabledGo. 

Our Performance

We aim to be transparent in showing our customers how our PRM Assistance Service performs against our published Service Level Standards.

Special Assistance Out Performance
Special Assistance Tell us what you think

Tell us what you think

We value feedback from our customers and aim to use feedback positively; to make changes where possible and improve the service we offer. You can get in touch with us using our web feedback form, by phone, Twitter, Facebook or by post.

Further Links